While using Bold Discounts, you may come across some unexpected issues. While some of these issues may be corrected through a simple app setting, other issues might be related to a conflicting app or process, or an incomplete install on your theme.
In this help article, we are going to go over some common issues that you may come across with Discounts and what steps can be taken to resolve each issue.
Discounts are not appearing
There are a few reasons why a discount may not be appearing on your product.
- Discounts has already applied a discount to a product. If a product is already in an active discount group when it is placed in another, Discounts skips any additional discounts.
- A price being discounted results in a price less than zero. If this happens, the discount is ignored. For example, if a $10 item is included in a sale with $12 discount, the price of the $10 item would become -$2. Shopify does not allow a product to be sold at a negative price. In other words, a negative price would mean you are paying the customer to buy the item.
- You have set higher cents override on a low priced item. If a product is priced at $1.50, with a 10% discount applied, and a cents override to .79, the product price remains the same. The discount on the $1.50 product is $0.15 (10%) and makes the price $1.35. When the cents override is applied, the price equals $1.79. The price would become higher than the original price. Therefore, the discount is ignored.
- You are using another app that syncs or modifies product information. In this case, this app would conflict Bold Discounts. The only solution is to remove the conflicting app.
Discounts are still active after deleting the app while the groups were still active
Uninstalling Discounts while the discount groups are still active leaves the sale on. Discounts applies metafields to the products in order to mark them as on sale. These are removed when the sale is turned off and the sync has completed. In order to clear these metafields, you need to reinstall the app and either:
- Turn off the active discounts groups and wait for the sync to fully complete.
- Create a sale for 1% off for the affected products.
Incorrect discount amounts are being applied
If you are using apps that sync information or modify products, you may experience incorrect discount amounts being applied or products not being discounted at all.
This is because these apps can change the information that is tied to a specific item. When these changes occur, Discounts is no longer able to identify which products are on sale through the app.
Discounts is not compatible with these kinds of apps. The only solution is to remove the conflicting app.
My discounts appear to be stuck. My sale won't turn off or on.
Bold Discounts updates your product's prices at about 1000 products or variants per hour. The time it takes to activate or deactivate can vary depending on how many products you have on your store.
If your discounts are taking too long to turn on or off and appear to be stuck, please reach out to our Customer Success team.
Pricing did not revert after turning off a discount
This usually occurs when Discounts has a discount applied to a product and the product's variant was manually modified, a CSV import was done on the product, or the product was duplicated.
Making any of these changes causes the variant ID to change, which removes important meta-data on the variant which is required for Discounts to function. At this point, you need to change the product's price manually to the regular price.
To revert your product prices manually, we recommend running an export of your product list and adjusting your prices in the exported sheet. You can then import the edited product list to override your wrong item prices.