Troubleshooting with Bold Discounts V1

While using Bold Discounts V1, you may come across some unexpected issues. While some of these issues may be corrected through a simple app setting, other issues might be related to a conflicting app or process, or some missing liquid code from your theme. 

In this help article, we are going to go over some common issues that you may come across with Discounts and what steps can be taken to resolve each issue. 

 


 

No. Discounts V1 works at the product level, applying the discount to all variants of a product.

As a work around, you can change the price on the variant manually, or create it as its own product.

The steps to complete each of these tasks can be found on the Shopify website:

To discount an individual variant with Bold, you can switch from Bold Discounts V1 to Bold Discounts Powered by Price Rules. This version allows you to discount specific variants of products. Please visit Bold Discounts V1 & Bold Discounts Powered by Price Rules Comparison for more information.

When a discount is activated in Bold Discounts V1, the original price is moved over to the compare at price field. If the compare at price field is already filled, it will skip this action.

If you aren't seeing a compare at price when running a discount, follow these steps to fix the problem:

  1. From Shopify's admin, select Products.
  2. Select a discounted product.
  3. Under Pricing, ensure there is a Compare at price. If not, enter one.
  4. Select Save.
  5. Select Online Store.
  6. Select Actions.
  7. Select Edit code.
  8. Under Templates, select product.liquid.

    Note: If your theme contains sections you may find this code within product-template.liquid under Sections instead.

  9. Ensure there is code containing:

    compare_at_price

    Note: If this code doesn't exist you can add it. The legend below will help you build the code.

    Compare at price code

  10. Select Save.


Compare at Price Legend

The code may look something like this or you may have to add it yourself:

<h2 id="price"><span>{{ product.price | money }}</span>{% if product.compare_at_price_max > product.price %} <del>{{ product.compare_at_price_max | money }}</del>{% endif %}</h2>

Here is the breakdown of the elements:

{{ product.price | money}}

This shows the regular selling price of the product:

{% if product.compare_at_price_max | money > product.price %}

Logic statement that will run the next lines of code if the highest (max) compare at price is higher than the product price. The {% endif %} closes the logic statement:

<del> ... </del>

The content between these tags will be stroked out:

{{ product.compare_at_price_max }}

The highest compare at price. This can also be modified as:

{{ product.compare_at_price_min }}</code

for the lowest (minimum) compare at, or simply:

{{ product.compare_at_price }}

When a product is placed in a discount group and the discount is activated, Discounts V1 will immediately start applying discounts to the product(s) selected in the discount group. 

To hide your discounted products from the storefront, there are two steps that need to be completed: 

  1. Visit Bold Discounts V1 Install Instructions to add the duplicate and hide code into your theme.

  2. Select the Create a hidden duplicate option in step 16 when you Create a Discount with Bold Discounts V1.

    Select create a hidden duplicate

If both of these steps have been completed and you still see these products on your storefront, a third party app could be causing the issue. Please contact our Merchant Success team for further assistance.

There are a few reasons why a discount may not be appearing on your product.

  1. Discounts V1 has already applied a discount to a product. If a product is already in an active discount group when it is placed in another, it will skip any additional discounts.
  2. A price being discounted results in a price less than zero. If this happens, the discount will be ignored. For example, if a $10 item is included in a sale with $12 discount, the price of the $10 item would become -$2. Shopify does not allow a product to be sold at a negative price. In other words, a negative price would mean you are paying the customer to buy the item.
  3. You have set higher cents override on a low priced item. If a product is priced at $1.50, with a 10% discount applied, and a cents override to .79, it will not be discounted. The discount on the $1.50 product will be $0.15 (10%) and will make the price $1.35. When the cents override is applied, it will make the price become $1.79. The price would become higher than the original price. Therefore, the discount is ignored.
  4. You are using another app that syncs or modifies product information. In this case, this app would conflict Bold Discounts V1. The only solution is to remove the conflicting app.

If a hidden product created from Bold Discounts V1 is appearing on the storefront, there could be a few reasons why this is happening. The most common reasons our team have experienced are the following:

  1. Missing/Incomplete Liquid Install - If a liquid installation has not yet been completed on your store, the hidden products created from Bold Discounts may appear on your storefront. Please visit Bold Discounts V1 Install Instructions for steps to either request an install or manually perform the install yourself.
  2. Broken Duplicate & Hidden Product - If a duplicate & hidden product is updated via an inventory sync, product import/export, or any other sync while the discount groups are active in Bold Discounts V1, this can cause issues resulting in the hidden products appearing on the storefront.
    This can be fixed by turning off the discount group(s) where the hidden products were created. Once the sync has been completed, it can then be turned back on.

    Note: After the discount group has been turned off, please double check your products to ensure the duplicate & hidden product(s) have been removed. If the hidden product(s) have not been removed, they will need to be manually deleted before re-enabling the discount group in Bold Discounts.

  3. Third Party App Conflict - If a third party app is being used to generate pages on your store, this may cause some issues with duplicate & hidden products appearing on your store. In order to hide duplicate & hidden products on pages that are managed by third party apps, this will require a separate customization on your theme's liquid code. Please visit 3rd Party Search App Customizations for a list of third party search apps that can be integrated with Bold Discounts.

    Note: If you are not comfortable with applying one of the customizations available onto your theme, you can request the customization from our team here.

If you are using apps that sync information or modify products, you may experience incorrect discount amounts being applied or products not being discounted at all.

This is because these apps can change the information that is tied to a specific item. When these changes occur, Discounts V1 is no longer able to identify which products are on sale through the app. 

Discounts V1 is not compatible with these kinds of apps. The only solution is to remove the conflicting app.

This usually occurs when Discounts V1 has a discount applied to a product and the product's variant was manually modified, a CSV import was done on the product, or the product was duplicated.

Making any of these changes will cause the variant ID to change, which will remove important meta-data on the variant which is required for Discounts to function. At this point, you will need to change the product's price manually to its regular price.

To revert your product prices manually, we recommend running an export of your product list and adjusting your prices in the exported sheet. You can then import the edited product list to override your wrong item prices.

The sales clock may not display if:

  1. The sales clock is not installed correctly.
  2. Your sale does not have a start or end date/time. 

For steps on installing the sale clock in your theme's liquid code, refer to the Bold Discounts V1 Install Instructions to ensure it is installed correctly.

If the liquid code installation has already been completed, please ensure steps 9 - 13 of Create a Discount with Bold Discounts V1 have been applied in a discount group in Discounts.

A sales icon may appear on a product that is no longer on sale because that product still has the sale tag attached to it.

To fix this, create a discount for 0% on the affected product and turn on the discount. Wait for the process to complete and turn off the discount. The sale tag should now be removed.

If the sales icon still appears or the price is still discounted, please contact our Merchant Success team and they will be happy to assist you further.

Visit Create a Discount with Bold Discounts V1 for complete instructions.

If you do not see the sales icon after creating a discount in Discounts, it could because of one of two reasons:

  1. The sales icon is not installed correctly.
  2. A sales icon was not chosen in Discounts.

For steps on installing the sale icon in your theme's liquid code, refer to the Bold Discounts V1 Install Instructions to ensure it is installed correctly.

If the liquid code installation has already been completed, please ensure that a sales icon was chosen in Discounts. Visit Customize Sales Icons & Clock in Bold Discounts V1 in Bold Discounts for steps on selecting a sales icon in Discounts.

Deleting the app while the discount groups are still active will leave the sale on. Discounts V1 applies metafields to the products in order to mark them as on sale. These are removed when the sale is turned off and the sync has completed. In order to clear these metafields, you will need to reinstall the app and either:

  1. Turn off the active discounts groups and wait for the sync to fully complete. 
  2. Create a sale for 0% off for the affected products.

Before removing the Bold Discounts V1, please turn off all active discount groups and wait for the sync to fully complete.  

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