Create an Upsell or Cross-sell Offer

With Bold Upsell, there are a few different types of offers that you can create:

  • Cross-sell offers allow you to offer an additional product to your customers.
  • Upsell offers allow you to offer an upgraded product to your customers. This upgraded product will replace the original product your customer has added to the cart.
  • Shopify Post Purchase Upsell offers are shown after your customer checks out.  These can be used with the regular Shopify Checkout.
  • Upsell after Checkout offers are shown after your customer checks out. These require a grandfathered plan of Bold Cashier.

This article will guide you, step-by-step, on how to properly create the different types of offers. You will also learn how to duplicate an offer and how to use individual variants with your offers.

For more information on creating your offers, please either see the videos below or select an accordion for a step-by-step setup guide.

 

 Walkthrough

 Walkthrough

 


 

 Pro-Tip

If you would like to offer a discount for Add to Cart offers, this can be done with the help of Bold Discounts V1. For more information on how to integrate Bold Upsell and Bold Discounts V1 together, please visit Bold Upsell: Bold App Integrations.

  1. From within Upsell's admin, select OffersCreate Offer.
  2. Enter an internal name for your offer.
  3. Select Set A Trigger, then Add to cart, and click the Upsell option.
  4. Choose Select Products.
  5. Select Add next to the product you would like to trigger the offer.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.

  6. Select Continue with selected products
  7. Under Offer Products, choose Set an Offer.
  8. Enter an offer titleoffer description, and choose Select Products, then Add next to the discounted product.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.

    Find the product that has a discounted price. If it doesn't appear, please select Update Now in the top-right corner, close the product selector window, and try again in a few minutes.

    You can select individual variants for products by deselecting the checkbox next to the Group variants by products text, then selecting Search again.

  9. Select Continue with selected products.
  10. Select Set another offer... on the Offer declined or Offer accepted option (optional).

    Note: The Set another offer option is only available if you have enabled Upsell's funnels feature.

  11. Repeat Steps 7 to 10 until your funnel conditions are satisfied.
  12. Select Set Date Range, and enter a Start Date and End Date (optional).
  13. Select any of the Additional Options (optional). 
  14. Select Save Offer.

If you have chosen more than 3 offer products, you may only see 3 products appear in the upsell popup modal on the storefront. If you would like to see all offer products, this can be done by enabling the Show all offered products setting within Bold Upsell under Settings > Upsell Settings:

Show all offered products setting

Note: Cross-sells can only be set to trigger when a customer clicks Add to Cart, or with the Before Checkout trigger.

 Pro-Tip

If you would like to offer a discount for Add to Cart or Before Checkout offers, this can be done with the help of Bold Discounts V1. For more information on how to integrate Bold Upsell and Bold Discounts V1 together, please visit Bold Upsell: Bold App Integrations.

To create a cross-sell offer with Bold Upsell, please follow these steps:

  1. From within Upsell's admin, select Offers > Create Offer.
  2. Enter an internal name for your offer.
  3. Select Set A Trigger, then set your trigger type.

    Note: If you are using Upsell and Bold Cashier together, you can enable Upsell after Checkout and select After checkout.

  4. Under Trigger products, select one of the two options:
    • Trigger an upsell on specific products - This option allows you to select specific products to act as the trigger product. If this option is selected, proceed to step #5.

      Note: If a collection of products is selected as the trigger, a collection of under 5000 products must be selected. If a collection of over 5000 products is selected, an error will be generated within Bold Upsell after selecting Save Offer.

      Error Example of Choosing over a collection with over 5000 products

    • Trigger an upsell on every product - This option will set all products on your store as a trigger for the offer. If this option is selected, skip to step #8.
  5. Choose Select Products, and select Add next to the product you would like to trigger the offer.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.

    You can select individual variants for products by deselecting the checkbox next to the Group variants by products text, then selecting Search again.

  6. Select Continue with selected products.
  7. Enter a quantity restriction (optional).

    Note: This is the minimum number of selected products the customer must have in their cart for the offer to trigger.

  8. Select Set An Offer.
  9. Enter an offer titleoffer description, and choose Select Products, then Add next to the product(s) you are offering.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.

  10. Select Continue with selected products.
  11. Select Set another offer... on the Offer declined or Offer accepted option (optional).

    Note: The Set another offer option is only available if you have enabled Upsell's funnels feature.

  12. Repeat Steps 7 to 10 until your funnel conditions are satisfied.
  13. Select Set Date Range and enter your Start Date and End Date (optional).
  14. Select Set Cart Price (optional) and enter a Min cart total and Max cart total (optional).
  15. Select any of the Additional Options (optional). 
  16. Select Save Offer.

If you have chosen more than 3 offer products, you may only see 3 products appear in the upsell popup modal on the storefront. If you would like to see all offer products, this can be done by enabling the Show all offered products setting within Bold Upsell under Settings > Upsell Settings:

Show all offered products setting

  1. From within the Shopify admin, navigate to Settings > Checkout.
  2. In the Post-purchase page section, select your store.

    Checkout settings for post purchase.png

  3. Navigate to the Upsell admin, select Offers > Create Offer.
  4. Enter an internal name for your offer.
  5. Select Set A Trigger, then Shopify Post Purchase.

    Note: You can dismiss the warning if you have already completed step 1 and 2 as above.

  6. Under Trigger products, select one of the two options:
    • Trigger an upsell on specific products - This option allows you to select specific products to act as the trigger product. If this option is selected, proceed to step #7.

      Note: If a collection of products is selected as the trigger, a collection of under 5000 products must be selected. If a collection of over 5000 products is selected, an error will be generated within Bold Upsell after selecting Save Offer.

      Error Example of Choosing over a collection with over 5000 products

    • Trigger an upsell on every product - This option will set all products on your store as a trigger for the offer. If this option is selected, skip to step #10.
  7. Choose Select Products, and select Add next to the product you would like to trigger the offer.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.
    You can select individual variants for products by deselecting the checkbox next to the Group variants by products text, then selecting Search again.
    For ease of viewing, it is recommended to choose products with 10 or less variants as they will display in a single drop down.

  8. Select Continue with selected products.
  9. Select Set An Offer.
  10. Select a TitleDescription, and choose Select Products, then Add next to the product you are offering.

    Note: You can only select one product for post purchase upsells. Custom Titles and Descriptions are not available for this option due to Shopify's App Requirements.

  11. Select Continue with selected products.
  12. Select Set Date Range and enter your Start Date and End Date (optional).
  13. Select Set Cart Price (optional) and enter a Min cart total and Max cart total (optional).
  14. Select any of the Additional Options (optional). 
  15. Select Save Offer.
 Caution

This offer type requires Bold Cashier to be set up and enabled. At this time, Bold Cashier is unavailable for installation via Shopify. This is due to the re-evaluations and restrictions created on payments being processed by third-party checkouts on their platform. If your store has installed our Bold Cashier app prior to January 20th, 2020 - you will be able to continue using this feature.

  1. From within your Upsell app, select Offers, then Upsell After Checkout
  2. Select Create An Offer.
  3. Enter an internal name for your offer.
  4. Select Set A Trigger, and choose After checkout.
  5. Under Trigger products, select one of the two options:
    • Trigger an upsell on specific products - This option allows you to select specific products to act as the trigger product. If this option is selected, proceed to step #6.

      Note: If a collection of products is selected as the trigger, a collection of under 5000 products must be selected. If a collection of over 5000 products is selected, an error will be generated within Bold Upsell after selecting Save Offer.

      Error Example of Choosing over a collection with over 5000 products

    • Trigger an upsell on every product - This option will set all products on your store as a trigger for the offer. If this option is selected, skip to step #11.
  6. Choose Select Products, then select ADD next to the product(s) you would like to trigger the offer.

    Note: You can select all of your products by selecting SELECT ALL RESULTS above the search results.

    You can select individual variants for products by deselecting the checkbox next to the Group variants by products text, then selecting Search again. 

  7. Select Continue with selected products.
  8. Enter a quantity restriction (optional).

    Note: This is the minimum number of selected products the customer must have in their cart for the offer to trigger.

  9. Select Set An Offer and enter an offer titleoffer description, and choose Select Products, then Add next to the product(s) you are offering. 
  10. Select Continue with selected products.
  11. Select your Offer options (optional).

    Select Offer Options

  12. Select Offer customers an after checkout discount if you want to offer a buy one, get one (BOGO) deal.

    Note: If you are not offering a BOGO deal, skip to Step 15.

  13. Enter a discount amount and select either a percentage or dollar amount.

    Note: The discount amount you set here will apply individually to each product offered in the upsell window.

  14. Select Set another offer... on the Offer declined or Offer accepted option.

    Note: The Set another offer option is only available if you have enabled Upsell's funnels feature

  15. Repeat Steps 12 - 13 until your funnel conditions are satisfied.
  16. Select Set Date Range (optional).
  17. Enter a Start Date and End Date (optional).
  18. Select Set Cart Price (optional).
  19. Enter a Min cart total and a Max cart total (optional).
  20. Select Hide products that are out of stock (ie. Don't allow backorders) (optional).
  21. Select Save Offer.
  1. From within Upsell's admin, select OffersCurrent Offers.
  2. Select the ellipsis beside the offer you want to duplicate.

    Select Ellipsis

  3. Select Edit or Duplicate depending on what you want to do.
  4. Adjust your offer conditions accordingly.
  5. Select Save Offer.
  1. Create an upsell or cross-sell offer using the instructions above.
  2. At Step 4 when the product selector box opens, deselect Group variants by products (variants will display as dropdown items within products) and select Search.

    Product selector pop-up

You will now be able to select individual variants and complete the upsell or cross-sell offer creation. 

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