Bold Upsell Offers FAQ


This guide answers several common questions regarding creating offers with Bold Upsell.

Here are the questions that will be covered in this article:

  • Can I use hidden products in my offer?
  • Can I use Shopify gift cards in an offer?
  • What happens if the customer triggers more than one offer?
  • Is there any way someone can exploit the app and get the free items?
  • Can I apply discounts to offer products set in active offers?

Note: If you have any other questions, please reach out to our Merchant Success team.

Select the question to view the answer:

No. Shopify does not allow products that have been hidden from a certain sales channel to be used at checkout.

No, Shopify gift cards are a special type of product that can't be used as an offer or trigger item.

If the customer's cart triggers multiple offers, they will be combined into one pop-up.

If you toggle the "Allow customers to select more than one product in the offer" option, then customers can choose as many products in your offer as they'd like. By default, this is off.

Bold Upsell does a check to ensure that the user's cart qualifies for the offer before allowing customers to add a free product. However, it is not (and can never be) 100% foolproof due to the way Shopify accepts products and cart adjustments.

When creating an offer in Upsell, there is an option to remove any free items from the customer's cart when they no longer qualify under the offer's conditions.

Upsell does not have a feature to apply discounts to offer products for Upsell or Cross-Sell offers at this time.

Discounts can be set for offer products that are used in After Checkout Offers. After Checkout Offers can only be used if you have Bold Cashier installed on your store and have enabled Cashier and Bold Upsell.

In order to apply discounts to offer products in the upsell modal, a duplicate and hidden discount will need to be created while using Bold Discounts - Version 1. Visit Bold Upsell's Bold Integrations for more information on how to enable this integration.

Note: If Bold Discounts - Version 1 is not an option for you, a Buy One/Get One offer can be achieved by using Bold Bundles. Please visit Create a Bundle Using Buy/Get - BOGO for steps on creating a BOGO bundle.


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