Bold Upsell Offers FAQ

Overview

This guide answers several common questions regarding creating offers with Bold Upsell.

Here are the questions that will be covered in this article:

  • Can I apply discounts to offer products set in active offers?
  • Can I use hidden products in my offer?
  • Can I use Shopify gift cards in an offer?
  • Is there a limit on how many times a cross sell or upsell offer will show?
  • Is there any way someone can exploit the app and get the free items?
  • Products are missing from the product selector?
  • What happens if the customer triggers more than one offer?

Note: If you have any other questions, please reach out to our Merchant Success team.

Select the question to view the answer:

Upsell does not have a feature to apply discounts to offer products for upsell or cross-sell offers at this time.

Discounts can be set for offer products that are used in after-checkout offers. After-checkout offers can only be used if you have Bold Cashier installed on your store and have enabled Cashier and Bold Upsell.

In order to apply discounts to offer products in the upsell modal, a duplicate and hidden discount will need to be created while using Bold Discounts Version 1. Visit Bold Upsell's Bold Integrations for more information on how to enable this integration.

Note: If Bold Discounts Version 1 is not an option for you, a buy one, get one (BOGO) offer can be achieved by using Bold Bundles. Please visit Create/Edit/Delete a Bundle for steps on creating a BOGO bundle.

No. Shopify does not allow products that have been hidden from a certain sales channel to be used at checkout.

No, Shopify gift cards are a special type of product that can't be used as an offer or trigger item.

No, there is not a limit on the amount of times that an upsell or cross-sell offer will show to your customers. If a customer has added a trigger product to the cart or has a trigger product in the cart and proceeds into the checkout page and meets all of the upsell or cross-sell conditions, the customer will see the upsell or cross-sell offer.

Bold Upsell does a check to ensure that the user's cart qualifies for the offer before allowing customers to add a free product. However, it is not (and can never be) 100% foolproof due to the way Shopify accepts products and cart adjustments.

When creating an offer in Upsell, there is an option to remove any free items from the customer's cart when they no longer qualify under the offer's conditions.

If you are unable to find a product using the search field for a trigger or offer product, it's likely that the product was recently created and has not yet been synced with Bold Upsell.

If this happens, a sync can be performed in the Upsell product selector. After performing the sync, any newly created products will be searchable in the product selector. 

You can run a sync within Bold Upsell by selecting "Update Now" near the top of the product selector pop-up page: 

Update Now Button

Note: The sync can only be performed once every 24 hours. If the Update Now button is not present, you may need to wait up to 24 hours for the sync to be available.

If the customer's cart triggers multiple offers, they will be combined into one pop-up.

If you toggle the "Allow customers to select more than one product in the offer" option, then customers can choose as many products in your offer as they'd like. By default, this is off.

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