Shipping Rates in Bold Cashier

Overview

When using Bold Cashier, you must have at least one shipping zone. These zones determine which regions your customers can make orders from, and how much it costs to ship product(s) to them.

If you are ready to proceed with setting up the Shipping process on your store, please visit our article on Creating Shipping Zones in Bold Cashier.

To see the different Shipping Rates options available through Bold Cashier, please see the following information:

Shipping Rates

Cashier allows you to use price-based, weight based, or carrier-calculated rates when adding them directly to the app. You're also able to import your existing Shopify shipping settings, if you would rather not create this information again through our app.


Import Shopify Shipping Settings

When importing your Shopify shipping settings to Bold Cashier, the Carrier-Calculated rates (via Canada Post, UPS, etc) are able to be transferred. If you import a shipping zone that contains carrier-calculated rates, they will be disabled within Cashier until you edit the shipping zones and add new shipping options.

If you are using a carrier for your shipping, they can be added into the Cashier shipping settings to ensure that these rates charge correctly after the import is complete. For more information on setting this up, please visit our article on Creating Shipping zones in Bold Cashier.

Cashier also only supports weight-based rates in kilograms (kg). When importing weight-based shipping rates, Cashier will be unable to automatically convert your product weights if your store is in pounds (lbs).

To import your Shopify shipping zones, please follow these steps:

  1. From within Cashier's admin, select Shipping, then Shipping Zones.
  2. Select Import Zones.
  3. Select OK.

Once these steps are complete, your shipping zones will be imported from Shopify.

When importing Shopify shipping rates, if your store is using multiple shipping profiles, it will create multiple zones for the same country in Cashier. If you are located in Canada or the US, this information can further be separated by states/provinces.

For other countries that do not have states or provinces, this may lead to issues when trying to receive shipping rates for that country.


Set up Carrier-Calculated Rates


Shipping carriers use the order's weight to calculate shipping rates. It is important to make sure your products have weights before setting up carrier calculated weights with this method. 

You are able to use carrier calculated rates to pull different rates from Canada Post, United States Postal Service (USPS), FedEx and UPS. When this is set up, all available rates for that carrier will be displayed in the checkout for your customers.

To set up carrier calculated rates, please follow these steps:

  1. Under "Carrier-calculated rates", select your desired carrier.
  2. Under "Charge an additional fee", select Flat Fee or Percentage of total order cost (optional).

    Note: This option will increase the customer's shipping rate to cover your costs.

  3. Fill out the appropriate information, then select Add.
    Carrier-Calculated_Rates_Options.png
  4. Select Save.

 

Add a Custom Carrier

Cashier has a default integration with Canada Post, USPS, FedEX, and UPS. If you have an account already with any of these carriers to get discounted rates, you can add them to Cashier to take advantage of those rates.

To set up your custom carrier, please follow these steps:

  1. From within Cashier's admin, select Shipping, then Carrier Credentials.
  2. Select Setup Custom Carrier.
  3. Name your credential set, select your provider, fill out the appropriate information and select Save.

    Note: Please give this custom carrier rate a distinctive title. This name will appear within a drop down list in your shipping zone section, and will help your customers differentiate between the custom carrier and the standard carrier option.

Your carrier credentials will now be added to Cashier. 


Price-Based Shipping Rates

Creating a price-based rate for shipping is ideal for offering shipping discounts to customers who spend more in your store. An example of this is offering a free shipping incentive to your customers who spend $50 or more, etc.

To set up price-based rates, please follow these steps:

  1. When editing your shipping zone, scroll down to "Price-based rates" and select Add Rate.
  2. From this area, adjust your rates accordingly.
  3. Select Save.

    Note: The "maximum" field can be left blank to make your rate not have an upper limit.


Weight Based Shipping

If the weight attached to your stores products vary significantly, you may want to offer weight-based rates for shipping through your store. 

Weights can be added to your existing Shopify products by going through your Shopify admin > Select a product and add a weight to the internal product page. 

Cashier only uses kilograms for its weight-based shipping rates. If you are planning on using this method, please convert your product weights to kilograms (kgs) before importing them to Cashier. 1 lb = 454 g (0.45 kg).

To create weight-based rates within Bold Cashier, please follow these steps:

  1. When editing the shipping zone, scroll down to "Weight-based rates", select Add Rate.
  2. Adjust your rate settings accordingly.
  3. Select Save.

Troubleshooting

If you are noticing troubles regarding your shipping rates, please see the following troubleshooting information that helps with ensuring that this is resolved. 


Gap(s) in Shipping Ratexs

When using price-based and weight-based shipping rates, Cashier treats the higher number in the range as non-inclusive, which means that the higher number is not included in the range.


Example 1
: The following example is incorrect.

Name Lower limit Higher limit Price
Shipping Rate 1 0kg 10kg $10.00
Shipping Rate 2 10.01kg 20kg $15.00

The reason why this is incorrect, is because the higher limit is non inclusive. If an order has a weight of 10kg, then there won't be an applicable shipping rate for the order.


Example 2:

The following example is correct.

Name Lower limit Higher limit Price
Shipping Rate 1 0kg 10kg $10.00
Shipping Rate 2 10kg 20kg $15.00

This example shows that the higher limit of Shipping Rate 1 is the same as the lower limit of Shipping Rate 2. This means that there are no gaps in the shipping rates.


Disabled Shipping Zone

A shipping zone will be disabled if you import your shipping rates from Shopify, and the zone only has a carrier calculated rate (like Canada Post, or UPS). You will need to go into your zone and set up your carrier-calculated rate to re-enable the zone.


Countries not Displaying in Cashier's Checkout Shipping Menu

The countries that show in the country drop-down are determined by the countries you have available in your shipping zones. If a country is not displaying, this is because there is either no shipping zone for that country, or the shipping zone that supports this country is disabled.

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