Product Options not Displaying

Overview

Product Options provides you with the ability of offering customization for your products to your customers. You can create selectable options on your product pages that allow your customers to personalize your stores products.

If your options are not displaying on the product page of your store, please make sure you've done the following first:

If the options are still not appearing on your store, please see the fixes below:

When options are first created and attached to products on your store, it can take up to an hour for this information to appear on the product pages.

Using the below method will refresh the store's cache, and may help with making the options appear more quickly:

  1. From Shopify's admin, select Online Store, then ActionsEdit code.
  2. Under "Snippets", select bold-common.liquid.
  3. At the bottom of the file, find the line:

    Note: The number at the end of the cache is randomly generated. Your cache number will look different from ours.

    window.BOLD.common.cacheParams.options = 1234567890;

    Initial Cache

  4. Change the last two numbers of the line to any other numbers:

    Note: The number at the end of the cache is randomly generated. Your cache number will look different from ours.

    Edited Cache

  5. Select Save.

In order for these changes to take affect in your browser, you may need to refresh your cache. Please visit RefreshYourCache for more information on how to do this relative to your browser.

If you are noticing that the Priced Options are specifically not appearing within the checkout or orders made on your store, it may be because there is a broken link to that priced option. 

When selecting products to be included within each option set, we recommend selecting only 15 individual products at once. If you are looking for the options to apply to 15+ items, please create a dynamic list. 

To ensure that all your priced options are linked properly, please follow these steps:

  1. From within the Product Options admin, select Options.
  2. Select Edit next to the option set you want to adjust.
  3. Find an option that adjusts the price.

    Product Option Priced Option

  4. Select Review Variant

    Product Option Review Variant

  5. If this section is blank, this means that the link has been broken.

    Product Options Broken Link

  6. Select Edit Selection.
  7. Find the correct variant and select Save Selection.

    Product Options Save Selection

  8. Select Save.

This should resolve any troubles with priced options not appearing in the checkout, or within orders. 

If the product is correctly attached but still missing from the checkout, please contact our Merchant Success team. 

Whenever a new product is created within Shopify, it may take some time to sync this information to the Product Option app. We recommend completing a sync to help pull that information from Shopify more quickly.

Note: Products from Shopify can be synced once every 24 hours. Please add all your products to Shopify before completing a sync.

To sync your Shopify Products with Bold Product Options, follow these steps:

  1. From within the Product Options admin, select Options.
  2. Select Edit next to the option set you'd like to adjust.
  3. Select Review Products.
  4. Select Edit Selection.
  5. Select Sync with Shopify.

    Select Sync with Shopify

Once the sync is completed, your new Shopify products should be appearing within the Bold Product Options app.

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