Troubleshooting with Bold Bundles

In this article, we are going to go over some common issues that can arise with Bundles and what steps can be taken to resolve each issue. Please select a question below to view the answer.

 


 

This error message can occur when the code for the bundle widget is within the product page form. 

If you are using either of the following versions of Bold Bundles:

  • Variant Dependent Method (Version 1)
  • Draft Order Method (Version 2)

Please follow these steps:

  1. From the Shopify admin, select Online Store, then Actions.
  2. Select Edit code next to the theme that you have the Bundles liquid code installed on. 
  3. Under Templates, select product.liquid.

    Note: Depending on your theme this code may be found within Sections in the product-template.liquid file.

  4. Look within the form tags for this code:

    {% unless bundle_loaded == 'true' %}
     {% include 'shappify-bdl-load-bundle' %}
     {% assign bundle_loaded = 'true' %}
    {% endunless %}
  5. Add this code where you would like the product bundle to display on the product page:

    Note:  This code must be placed either after the </form> tag or just before the code that outputs the related products. If you can't find the </form> tag in the product.liquid file, check the Snippets folder for a product-form.liquid or short-form.liquid file.

    {% unless bundle_loaded == 'true' %}
     {% include 'shappify-bdl-load-bundle' %}
     {% assign bundle_loaded = 'true' %}
    {% endunless %}
    Bundle widget code
  6. Select Save.

If you are using Bundles on the Accelerated Draft Order Method (Version 3), the steps will be the same as above, but you will be looking for this code:

{% unless bundle_loaded == 'true' %}
 {% render 'shappify-bdl-load-bundle' %}
 {% assign bundle_loaded = 'true' %}
{% endunless %}

If you are receiving the same error after moving the bundle include code outside of the form tags, please reach out to our Merchant Success team.

 


 

There are 3 common reasons why a bundle discount wouldn't apply on the storefront:

  1. Missing liquid code on your theme.
  2. Conflicts between Bold Bundles and a third party app.
  3. Your shop is using CloudFlare.

Bold Bundles cannot function properly when two instances of CloudFlare are being run at the same time. It is highly recommended disabling CloudFlare if it is being run on your store.

 


 

Bundles not Applying a Discount Due to CloudFlare
  1. Log into cloudflare.com.
  2. From the homepage of CloudFlare, select Page Rules.

    Select Page Rules

  3. Select Create Page Rule.

    Select Create Page Rule

  4. Under If the URL matches:, enter:

    https://(mystore).shopify.com/tools/shappify-pb/*

    Note: Replace (mystore) with your store name.

    Enter code

  5. Select Add a Setting.

    Select Add a Setting

  6. Under Pick a Setting, select Cache Level.

    Select Cache Level

  7. Under Select Cache Level, select Bypass.

    Select Bypass

  8. Select Save and Deploy.

    Select Save and Deploy

 


 

  1. From the Bundles app admin, select Product Bundles.
  2. Select the ellipsis beside the offer you're having issues with.
  3. Select Edit.
  4. Under Actions, select the ellipsis beside the product not displaying correctly.
  5. Select Edit product.
  6. Under Image, find the section that says medium and change this to large.

    Find medium, change to large

  7. Select Save Bundle.

If the image is still pixellated on the storefront, repeat steps 1-5 again. Then, on step 6, remove the size in the image URL.

 


 

The most common reason for Bold Bundle variants not showing on the storefront is due to missing liquid code on your theme, or a conflict between Bold Bundles and a third party app.

Among these however, there are several other common reasons why this may occur:

  • The app's variant was manually modified in the product section of the Shopify admin.
  • An Import was initiated in Shopify without the app being paused first.
  • The product and its variants were duplicated from another product that had Bundles applied to it.

To fix this, please follow these steps:

  1. From the Bold Bundles app, select Product Bundles.
  2. Select the toggle beside the Product Bundles group to disable.
  3. Wait for the batch process to complete.
  4. From the Shopify admin homepage, select Products.
  5. Find any app variants not removed after pausing the Bundle groups.

    Remove Variants

  6. Select the app variants that are showing in error.
  7. Select the down arrow.
  8. Select Delete variants.
  9. Returning back to the Bundles admin, select the toggle beside the Product Bundle groups to enable them.

 


 

There are 4 common reasons why a bundle wouldn't display on the storefront:

  1. Missing liquid code on your theme.
  2. Conflicts between Bold Bundles and a third party app.
  3. Your product is out of stock.
  4. Your product is not visible on the storefront.

It is highly recommended verifying that your product is in stock and available on the Online Store. This can be verified within the Shopify admin under Products.

Please visit Managing your inventory and Product visibility for more information.

 


 

This issue typically indicates a sync issue between the bundle discount on the storefront, and the Bold Bundles app. 

These issues can be resolved by turning the bundle group off and then back on:

  1. From the Bold Bundles app, select Product Bundles.
  2. Select the green status toggle next to the affected bundle group to disable the bundle group.
  3. Once the group has finished its sync, re-enable the group.
  4. Test the bundle functionality on your storefront.

 


 

While using the Variant Dependant Method, Bold Bundles will create hidden variants on your store. Some third party apps will see these as regular products.

If the hidden Bundles variants are appearing on the storefront, collections, product pages, or within the search results, you will need to upgrade to Draft Order Method (Version 2) or Accelerated  Draft Order Method (Version 3).

For more information, please visit Bold Bundles Benefits & Upgrade Process.

 


 

App Known Issue Solution
Wholesaler

Bundles pricing will appear in the store. These apps will create variants on top of these, increasing the number of variants exponentially.

Uninstall Wholesaler app before running Bundles.
Facebook Store

Bundles pricing on products is being displayed on the Facebook store.

No solution available. The liquid code is added to the theme file to show the appropriate price on Shopify. Facebook does not use the liquid code.
Pinterest

Bundles pricing on products is being displayed on Pins.

No solution available. The liquid code is added to the theme file to show the appropriate price on Shopify. Pinterest does not use the liquid code.
Google Shopping

Bundles pricing on products is being displayed on Google product feeds.

No solution available. The liquid code is added to the theme file to show the appropriate price on Shopify. Google does not use the liquid code.
Inventory, Shipping apps

Most, if not all, inventory and shipping apps treat the variants created by Bundles as individual products. Some of these apps include:

ShipStation, Shipwire, Stitch Labs, Vend, - Lettuce, Brightpearl, TradeGecko.

We have reached out to a number of these app developers. No solution is currently available.
Linkcious

Bundles pricing will appear in the related products.

 No known solution.
Advanced Product Options by MageWorx Advanced Product Options attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Cross-Sell Hero - Cross-Sell by Booster Apps Cross-Sell Hero attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Custom Product Options by HulkApps Custom Product Options attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Discounted Upsells - Upsell by Booster Apps Discounted Upsells attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Discounted Pricing by Booster Apps Discounted Pricing attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Product Options & Customizer by Product Customizer Product Options & Customizer attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Product Personalizer by Zepto Apps Product Personalizer attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Quantity Breaks Now by Website On-Demand Quantity Breaks Now attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Upsell Bundles - Product Bundles by Booster Apps Upsell Bundles attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Volume & Tiered Discounts by HulkApps Volume & Tiered Discounts attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.
Wholesale Hero - Wholesale by Booster Apps  Wholesale Hero attempts to use similar cart hooks that the Bundles app also uses. No solution currently available. The conflicting app, and its code, must be removed from the store.

 


 

In order to make sure all of your products are available in the product selector, we highly recommend updating the filters within the product selector to today's date.

If you are using Bundles in Variant Dependent Method (Version 1) or in Draft Order Method (Version 2), you can update the product selector by clicking on the blue Sync with Shopify text.

Sync the Product Selector

Once this is done, you will see the date on the top right updated to today's date.

If you are using Bundles in Accelerated Draft Order Method (Version 3), please reach out to our Merchant Success Specialists to perform a sync for you.

 Pro-Tip

To identify which version of Bundles you are using, please visit our article Discount Methods & How to Switch.

 


 

When an image for a product is changed in the Shopify admin, the image URL for the product that is used in the bundle will need to be adjusted manually.

  1. From the Bold Bundles app, select Product Bundles.
  2. Select the ellipsis beside the offer you're having issues with.
  3. Select Edit.
  4. Under Actions, select the ellipsis beside the product not displaying correctly.
  5. Select Edit product.
  6. Under Image, replace this image URL with the new image URL.

    Image URL Example

  7. Select Save Bundle.

 


 

A product can be missing from a bundle widget on the storefront if a product has been set as inactive, removed from the Online Store sales channel, or if an import of products was performed in your Shopify admin manually or through a third party inventory app.

In order to bring the missing product back onto the storefront, we recommend turning the bundle group off and back on again from within the bundle group that the product is assigned to.

  1. From the Bold Bundles app, select Product Bundles.
  2. Select the green status toggle next to the affected bundle group to disable the bundle group.
  3. Once the group has finished syncing, re-enable the group.

If one of the three scenarios mentioned above does not apply to you, we recommend reaching out to our Merchant Success Team for further assistance.

This issue occurs if you have changed the default image for the products in your bundle. These images will be removed after performing a sync, or toggling the bundle off and on. You will need to reselect the image within the group settings. 

For more information on how to select a custom image, please visit Create/Edit/Delete a Bundle to edit your bundle, and review the steps for the bundle type you need. 

If you don't see your answer here, or you need additional help, please reach out to our Merchant Success Team.

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