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Unable to Log Into or Access Bold Bundles

  • Updated

If you can't open Bundles or access the app admin, there can be several reasons why. This article helps you troubleshoot some of these reasons.



Account permissions

If you are unable to access your platform's Apps section, or are getting an error similar to Account doesn't have proper permissions, check to make sure you are logged into the correct account.

Missing Apps Permission

The above image indicates that this staff account does not have access to the Apps section. You would need to request additional permissions from the store owner to gain access to this portion of the admin.



Clear cache & enable third-party cookies

In order for Bold Bundles to function correctly in your browser, you must have third-party cookies enabled. Bundles stores information in your browser cookies that allow you to gain access and perform certain actions.

If your browser settings currently disallow the use of third-party cookies, you will not be able to access Bundles. The app will attempt to load for several seconds while showing a blank screen. Eventually, it may display an error message or icon.

To enable third party cookies, please select one of the following links that relate to your browser:

Troubleshoot your issue by following the steps below:

  1. Log out of Shopify.
  2. Clear your browser cache.
  3. Ensure third-party cookies are enabled in your browser.
  4. Log back into Shopify.
  5. Open Bundles.

If you still do not have access after following these steps, please ensure your browser allows cross-website tracking. For more information, see the section below.



Allow cross-website tracking

In some versions of Chrome and Safari, you may have trouble accessing our app when using your mobile browser or other devices due to a cross-website tracking setting. This permission must be enabled in your browser settings. 

In Chrome, enable the setting to Allow Cross-Website Tracking.

In Safari, disable the setting Prevent cross-site tracking.