Similar to Staff accounts, Collaborator accounts are also used by our Merchant Success team to gain access to your Shopify admin. The goal for this access is to help with the installation of the Bold Liquid code to your store, or to help our app specialists resolve an issue you may be facing within the app.
If the Collaborator access request that is sent from Bold is denied, Shopify places a hold on the account. This hold will prevent Bold from sending another request, until the denied request hold is removed from your store by Shopify.
Steps to Take
When this hold is placed on your store from Shopify, Bold will be unable to request Collaborator access again until the hold is removed by Shopify. If your store has declined this access, please reach out to your Shopify Partner to remove this hold.
Note: If you are not sure on how to reach your Shopify Partner, you can also reach out to Shopify Support.
For security purposes, Bold is unable to reach out to your Shopify Partner on your store's behalf to remove the hold. Please reach out to your Shopify partner for more assistance.
Please visit Requesting access to a client's store (links to Shopify) for more information on Collaborator accounts.