Subscription Groups FAQ

 Pro-Tip

Please note that this article only relates to Version 2 of Bold Subscriptions. Please visit Bold Subscriptions V1 & V2 Comparison for more information on determining which version of Bold Subscriptions you are currently on.

Overview

This guide answers several common questions regarding subscription groups with Bold Subscriptions.

Here are the questions that will be covered in this article:

  • Are there any themes that have issues displaying the subscription widget?
  • Can I apply custom styling to the subscription widget?
  • Can I change the language on the subscription widget?
  • Can I select individual variants in subscription groups?
  • If I change a subscription product's price in the Shopify admin, does the price change for all existing subscribers as well?
  • The subscription widget is not showing on the product page?
  • Are there any limitations with how Subscriptions works with other apps?
  • How does Bold Subscriptions determine shipping and tax rates for subscription products?

Note: If you have any other questions, please reach out to our Merchant Success team.

Select the question to view the answer:

While we have not tested every theme that is available on Shopify, almost every theme should work with Bold Subscriptions. 

If you have any issues with the subscription widget appearing on the product page after the liquid code installation has been completed, feel free to reach out to our Merchant Success team for further assistance.

Yes! You can apply styling changes to the subscription widget by editing the bsub.scss liquid file. 

Please visit Customize Subscription Widget for more information on styling the subscription widget.

Yes! You can change the language of the subscription widget by changing the text that is generated for the subscription widget in the bsub-widget.liquid file.

Please visit Customize Subscription Widget for more information on styling the subscription widget.

No, when a product is selected in a subscription group, all of the variants that exist for the product will be available to purchase as a recurring subscription.

No, all existing subscriptions will remain at the same price. All existing subscriptions would need to be updated one by one in order to reflect the new price set from within your Shopify admin.

If a subscription widget has been activated in Bold Subscriptions and is not appearing on the storefront, this can result in one of the following: 

  • Shopify Payments is not connected: In order for the subscriptions widget to appear on the product page, Shopify Payments must be connected in your Shopify admin as your payment gateway. 

    Please visit Shopify Payments for more information on setting up and configuring Shopify Payments on your store.
  • Missing Liquid Code/Incomplete Installation: In order for the subscription widget to appear on the product page, a liquid code update is needed on your store's theme.

    Please visit Installation Guide for Bold Subscriptions V2 for steps that you can follow to request a liquid code installation or complete the installation yourself.

Currently, there are limitations with how Bold Subscriptions V2 interacts with other apps. These limitations are as follows:

  • Subscriptions are unable to be created for customers using the Draft Order method.
  • Third Party apps that help with applying Local Pickup or Delivery to orders are unable to work with Bold Subscriptions at this time.
  • Shopify's Multi-Currency feature is unable to translate subscription product amounts, or shipping amounts at this time.

Since Bold Subscriptions uses your stores' Shopify checkout to process orders, this means that many of the adjustments made are done directly within Shopify.

Shipping Rates

Bold Subscriptions will use the shipping rates that you have built-in to your Shopify admin to determine the costs for your customers. This can be adjusted within the Settings > Shipping area of your store.

Tax Rates

Tax Rates are also determined by what has been input into your Shopify settings admin. The Bold Subscriptions app will pull these rates, and apply them to your customers orders on your store.

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