Shipping Rates & Discount Codes in Bold Subscriptions V2

Shipping rates and discount codes are configured directly from within Shopify for Bold Subscriptions V2. This article will outline how to configure these settings, any limitations to be aware of, and answer some frequently asked questions.

 Caution

Please note that this article only relates to Version 2 of Bold Subscriptions. If you have Version 1 currently installed on your store, please visit Shopify Shipping Rates for V1.

If you are unsure which version of Bold Subscriptions currently installed on your Shopify store, please visit our Identify Your Version of Bold Subscriptions.

 


 

Shipping rates are configured directly within the Shopify settings of your store. For more information on setting up shipping rates in Shopify, please visit Shopify's article, Setting up shipping rates.

Customers will be able to purchase one-time products and subscription products within the same checkout. When a purchase has both a one time product and a subscription product, your customer will only be charged one rate. When the subscription product is set to recur, Shopify will use the least expensive shipping rate.

 Example

In this example, you can see that a customer can choose a different shipping rate for the One-time purchase product, but the Subscription product will recur with the lowest rate. 

Mixed cart shipping example

 

Limitations

  • Only the least expensive shipping rate is available for subscription products. Customers are not able to choose between multiple shipping rates within the checkout.
  • Subscriptions cannot support local delivery or pickup options.

Please check back often. Shopify is working on updates which may change some of the above limitations in the future.

 


 

Shopify discount codes can be used alone or in conjunction with subscription group discounts to allow you to offer additional promotions for subscribing.

In addition, Bold Subscriptions V2 now allows your customers to add or remove Shopify discount codes in the Customer Portal, allowing you to leverage these discounts in your retention strategy.

 Pro-Tip

To see how your customer can add or remove a discount code from within the Customer Portal, please visit Subscription Management: Customer Perspective.

 

Setup

Discount codes are configured directly within the Shopify admin of your store.

When creating a discount, navigate to the Discounts tab in Shopify. From within this area, you will have the ability to select whether the discount is available to customers making a one-time purchase or a subscription purchase:

Subscription_Discount_Code.png

Selecting Both under the purchase type will allow the discount code to apply to all applicable products that are one-time products, or subscriptions. The discount codes can also be narrowed down to specific products or collections, to give the ability to offer more specific codes.

For more information on creating this on your store, please visit Shopify's article on Creating Discount Codes.

 Alert

Shopify is responsible for the validation of discount codes whether they are applied to subscriptions or one-time purchases. If you feel as though a discount code should not have applied to an order, please reach out to Shopify support.

 

Best Practices

It is recommended to ensure that your discount code is set up correctly before offering it to your customers. Editing the conditions of a discount code that is already active on an existing subscription may not have the new conditions applied.

If you wish to disable an active discount code, it is best to deactivate the code altogether instead of editing it to expire.

 

Supported Discount Code Types

Percentage discount: This is a percentage deducted from the original product price. For example, 10% off.

Fixed amount discount: This is a specific amount deducted from the original product price. For example, $10.00 off.

Free shipping discount: This is an offer that deducts shipping costs from the original product price. For example, free shipping on a subscription purchase.

 

Limitations

  • Shopify automatic discounts are not supported on subscription purchases.
  • Buy X Get Y discounts are not eligible for Subscriptions.
  • Quantity based discounts can work with subscriptions, but it is important to note that it will continue to apply to recurring orders even if your customer adjusts the quantity from within their Customer Portal to no longer meet the condition. This is because Shopify verifies the eligibility of a discount code on its first application only.
  • When a discount code is applied to a subscription, the prices will not show as discounted within the Customer Portal or admin.
  • When a discount code is no longer valid, it will remain visible on the subscription within the Customer Portal and the admin. If you wish to add a new code, you will need to remove the expired code before adding the new code. For more information on how to do this from the admin, please visit Subscription Management: Merchant Perspective. To have your customer remove the discount code, please visit Subscription Management: Customer Perspective.
  • Discount codes with product specific conditions will cause errors when swapping. The discount code will need to be removed before swapping and then re-applied. For more information on how to do this from the admin, please visit Subscription Management: Merchant Perspective. For information on how your customer can do this from the Customer Portal, please visit Subscription Management: Customer Perspective.

 


 

FAQs

Yes. You can create and offer a discount code for free shipping on Subscriptions from within Shopify. For more information on creating this on your store, please visit Shopify's article on Creating Discount Codes.

If you have updated your shipping rates for products that are in an active subscription order, the shipping rates will not automatically update when the order recurs. This is because all shipping rates are grandfathered in from the original order.

If you would like the new shipping rate to apply to your existing subscribers, the existing subscription would need to be cancelled and re-purchased on your storefront by your customer.  

As a work around to asking your customer to cancel and resubscribe, you can make a slight change in the customer's account which will cause the subscription re-sync and look for the new shipping rate. Slight changes could include updating the customer's address, or the quantity of the product. You can then revert this change so the correct information is properly stored along with the new shipping rate.

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