Because Subscriptions V2 integrates with the Shopify checkout, your shipping rates must be set up in Shopify.
This article will outline how Shopify applies your shipping rates to your customer's subscription orders, as well as answer some frequently asked questions.
To see how to set up your shipping rates in Shopify, please visit to Shopify's article, Setting up shipping rates.
This article is relevant to Bold Subscriptions V2. If you have Bold Subscriptions V1 installed on your store, please visit Shopify Shipping Rates for V1. If you are unsure which version of Bold Subscriptions currently installed on your Shopify store, please visit our Identify Your Version of Bold Subscriptions.
When an order has both a one-time purchase and a subscription product together, your customer will be charged one rate. If an order contains a subscription product only, or the subscription product is set to recur, Shopify will use the least expensive shipping rate.
In this example, you can see that your customer can choose a different shipping rate for the one-time purchase product, but the subscription product will recur with the lowest available rate.
- Shopify selects the least expensive shipping rate for subscription products. Customers are not able to choose between multiple shipping rates within the checkout.
- Subscriptions V2 is unable to support local delivery or pickup options.
Please check back often. Shopify is working on updates which may change some of the above limitations in the future.
Yes. You can create and offer a discount code for free shipping on Subscriptions from within Shopify. For more information, please visit Shopify's article on Creating Discount Codes.
If you have updated your shipping rates for products that are in an active subscription order, the shipping rates will not automatically update when the order recurs. This is because all shipping rates are grandfathered in from the original order.
If you would like the new shipping rate to apply to your existing subscribers, the existing subscription would need to be cancelled and re-purchased by your customer.
As a work-around to asking your customer to cancel and resubscribe, you can make a slight change in your customer's account which will cause Subscriptions V2 to look for a new shipping rate. Slight changes could include updating the customer's address or the quantity of the product. You can then revert this change so the correct information is properly stored along with the new shipping rate.