As of December 31st, 2020, PayPal will be enforcing SCA (Strong Customer Authentication) requirements for online card transactions in the European Economic Area (EEA), except for the UK region. As a result, Bold Memberships will not be able to offer PayPal as a payment gateway for EU stores or EU customers affected by SCA requirements. For affected merchants, Stripe is available as a SCA compliant payment gateway
The list of FAQs will be updated as our team receives new questions or inquiries in regards to the PayPal removal. Be certain to keep posted with changes to the FAQs below as we approach closer to the removal date!
Our team does not expect transactions to fail/cancel where either the customer or PayPal’s bank is located outside of the EEA. This means that customers that are located in the United States should not be affected after December 31st.
Note: We haven’t been able to test/verify what happens with Memberships if either party is based outside the EEA. More information will be available closer to the removal date of PayPal.
Depending on how frequently your memberships bill or renew via PayPal would impact when this may impact your EEA members.
Membership plans that have been purchased via PayPal that fall under the EEA may fail when the payment tries to reoccur. This will result in a cancellation of the Membership, as SCA is no longer supported for PayPal.
For customers, and PayPal Bank information outside of the EEA area, we expect that memberships will continue to be processed correctly and accurately.
No, Memberships currently does not offer a migration solution at this time. In order for members to move onto a membership plan that is billed through Stripe, the customer will need to re-sign up for a membership plan via Stripe on the storefront.
If you have customers that fall under the EEA area and would like to notify these customers, we recommend reaching out to these customers via email and provide them with a link to your membership plan page to re-sign up via credit card.
Bold Memberships currently does not support the SCA policy for PayPal at this time. In order to be compliant with SCA for EU clients, this would require a lot of additional maintenance for PayPal. This was a difficult decision, however, it was necessary to ensure that we can continue to offer and support Memberships for all merchants.