Troubleshooting with Multi-Currency

During Multi-Currency's initial setup, you may experience some issues with your product prices not converting correctly on the storefront. While some of these issues can be corrected from within the app, other issues might be related to missing Liquid code on your theme. 

In this article we'll go over the most common issues that can arise with Multi-Currency, and how they can be fixed.

 Caution

As of February 19th, 2021, Bold Multi-Currency is no longer available to install on the Shopify App Store. If your store has installed our Bold Multi-Currency app prior to February 19, 2021 - you will be able to continue using this app as it is grandfathered on your store.

 


 

If your currencies aren't converting on your storefront, it's very likely that a step was missed during your Liquid code installation. To fix this issue, please follow these steps:

  1. From the Shopify admin, select Settings.
  2. Select General.
  3. Under Standards and formats, select Change formatting.

    Select Change Formatting

  4. Replace the HTML with currency code with:

    Note: The currency symbol and abbreviation must match your currency.

    Example: € {{amount}} EUR

    <span class=money>$ {{amount}} USD</span>

    Paste the code

  5. Replace the HTML without currency code with:

    Note: The currency symbol must match your currency.

    Example: € {{amount}} EUR

    <span class=money>$ {{amount}} USD</span>
  6. Select Save.

If you have followed the Change the Default Placement of the Currency Picker steps and still do not see the currency picker on your storefront, you may have some outdated code on your theme.

To update it, please follow these steps:

  1. From the Shopify admin, select Online Store.
  2. Select Actions, then Edit code next to your theme you are using Multi-Currency with.
  3. Under Assets, select bold-currency-bootstrap.js.
  4. Replace the contents of the file with the bold-currency-bootstrap.js code.
  5. Select Save.
  6. Under Assets, select bold-currency-picker.css.
  7. Replace the contents of the file with the bold-currency-picker.css code.
  8. Select Save.

Multi-Currency does not have the ability to convert currencies within the Shopify checkout by itself.

Due to security concerns, Shopify doesn't provide access for third-party developers to change elements of their checkout process. This means that you are only able to set one default currency to process payments with on a Shopify store.

If you have Bold Cashier installed on your store, Multi-Currency has a direct integration with this app to provide your customers with the flexibility to pay in their desired currency. Cashier uses its own payment gateway providers to accept payments for orders in currencies that are not the store's default.

 Caution

At this time, Bold Cashier is unavailable for installation via Shopify. This is due to the re-evaluations and restrictions created on payments being processed by third-party checkouts on their platform. If your store has installed our Bold Cashier app prior to January 20th, 2020 - you will be able to continue using this app as it is grandfathered on your store.

As of February 19, 2021, Bold Multi-Currency is no longer available to install on the Shopify App Store. If your store has installed our Bold Multi-Currency app prior to February 19, 2021 - you will be able to continue using this app as it is grandfathered on your store.

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