Troubleshooting with Multi-Currency

Overview

During the initial setup of Multi-Currency, you may experience some issues with product prices not converting correctly on the storefront. 

While some of these issues can be corrected through an in-app setting, other issues might be related to some missing liquid code from your theme. 

In this help article, we are going to go over some common issues that can arise with Multi-Currency and what steps can be taken to resolve each issue. 

Here is a list of issues that will be covered in this article: 

  • The currency isn't converting on the storefront?
  • The currency picker is not visible?
  • Why are my customers unable to pay in their local currency?

Please select an issue below for steps on how to resolve the issue:

If your currency isn't converting in your store, it's likely that a step was missed on the install. To fix this, please follow these steps:

  1. From Shopify's admin, select Settings.
  2. Select General.
  3. Under "Standards and formats", select Change formatting.

    Select Change Formatting

  4. Replace the HTML with currency code with:

    Note: The currency symbol and abbreviation should match your currency (Ex: € {{amount}} EUR).

    <span class=money>$ {{amount}} USD</span>

    Paste the code

  5. Replace the HTML without currency code with:

    Note: The currency symbol should match your currency (Ex: € {{amount}} EUR).

    <span class=money>$ {{amount}} USD</span>
  6. Select Save.

If you have followed the Change the Default Placement of the Currency Picker steps and still do not see the currency picker in the designated spot, you may have outdated code in your theme.

To update it, please follow these steps:

  1. From Shopify's admin, select Online Store.
  2. Select Actions, then Edit code next to your theme you are using Multi-Currency with.
  3. Under "Assets", select bold-currency-bootstrap.js.
  4. Replace the contents of the file with the bold-currency-bootstrap.js code:
  5. Select Save.
  6. Under "Assets", select bold-currency-picker.css.
  7. Replace the contents of the file with the bold-currency-picker.css code:
  8. Select Save.

Multi-Currency does not have the ability to convert currencies in Shopify's checkout by itself. Due to security concerns, Shopify doesn't provide access for third-party developers to change elements of their checkout process. You're only able to set one, default currency to process payments with on a Shopify store.

If you have Bold Cashier installed on your store, Multi-Currency has a direct integration with this app to provide your customers with the flexibility to pay in their desired currency. Cashier uses its own payment gateway providers to accept payments for orders in currencies that are not the store's default.

 Caution

At this time, Bold Cashier is unavailable for installation via Shopify. This is due to the re-evaluations and restrictions created on payments being processed by third-party checkouts on their platform. If your store has installed our Bold Cashier app prior to January 20th, 2020 - you will be able to continue using this app as it is grandfathered on your store.

As of February 19, 2021, Bold Multi-Currency is no longer available to install on the Shopify App Store. If your store has installed our Bold Multi-Currency app prior to February 19, 2021 - you will be able to continue using this app as it is grandfathered on your store.

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