Refund an Order in Bold Checkout

Because Bold Checkout uses its own checkout and a third party payment gateway, refunds need to be processed differently than your standard WooCommerce orders.

Refunds are automatically issued, but banks may take between 5-10 business days to complete the refund on their end.




  1. From within the Bold Checkout admin, select Orders, then All Orders.
  2. Select the Refund button beside the order you wish to refund.
  3. Enter a Refund quantity.

    Note: To issue a full refund here, select Issue Full Refund and skip the remaining steps.

    Enter Refund Quantity

  4. Enter a Restock quantity. (optional)
  5. Enter a $ amount next to Shipping refund if you would like to refund a full or partial shipping charge.
  6. Enter a refund reason.
  7. Select Send an email notification to the customer.
  8. Select Refund $XX.XX.
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