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Troubleshooting with Bold Memberships

Laurel
Laurel
  • Updated

While using Bold Memberships, you may come across an issue with the display or performance of the app. Some of these issues can be corrected through an in-app setting, while other issues might be related to some missing liquid code or conflicting liquid code from within your theme.

In this article, we are going to go over some common issues that can arise with Bold Memberships and what steps can be taken to resolve each issue.

 


 

  • Bold Memberships provides you with the ability to suspend a customer's payments (and access) if they choose to stop their payments temporarily.

    However, there may be some instances where suspending your customer's access does not work correctly.

    To correct this issue, please follow these steps:

    1. From Shopify's admin, select Customers.

    2. Select the customer who still has membership access.

      Select Customer

    3. Select the X icon on the tag associated with their membership plan.

      Remove Tag

    4. Select Save.

  • Emails may filter automatically to spam or junk folders based on the customer's filters set in their email provider. If no filters are reported by customers, please visit our guide on improving email deliverability to enhance the deliverability of these notifications.

  • When a membership plan has been created within Bold Memberships, the membership can be displayed on the storefront by either adding the membership widget or buy button on a page.

    When a customer is on the membership signup page, they need to enter a first name, last name and email address in order to signup for the membership plan, along with any additional registration fields that are created within the membership plan:

    Signup Page

    During the signup phase, if a space is added anywhere within the email address, this can cause the following error shown in the example below. To correct this issue, all space characters need to be removed from the email address field:

    Email Address Error Example

  • If you are having trouble with the Bold Memberships widget or buy button, there are a couple areas you can troubleshoot to help correct the issue.

     

    Update your widget/buy button

    If you have made changes to an existing Membership plan, you need to update your widget or buy button to reflect the new plan terms. If you do not update the widget or buy button, the plan shows the terms of the old plan.

    You can see how to recreate your widget at Add a Bold Memberships Widget to a page.

    To recreate your buy button, please visit Add a Bold Memberships Buy Button to a page.

     

    Check your Stripe account

    Please ensure that your Stripe account has been properly connected. Your payment gateway for your membership signup form must be set up separately from your Shopify payment gateway, as Bold Memberships does not use the Shopify checkout.

    PayPal is no longer a payment gateway that can be added to Memberships as of December 31st, 2020, but still works if you have connected it previously and are outside of the EEA. For more information, please visit Bold Memberships - SCA Impact to PayPal FAQs.

  • By default, when a membership plan has been created and has been added to your storefront, Bold Memberships automatically adds a First Name, Last Name and Email Address field that all customers must fill in when signing up for the membership.

    If these fields are not appearing on a membership signup form by default, there may be a conflict with the CSS styling from your theme.