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Payment Overview in Bold Checkout

  • Updated

Bold Checkout offers a lot of unique methods and features to help capture your customer's payments.

This article provides an overview of important payment features and settings available in Bold Checkout.



Payment gateways

Bold Checkout integrates with many different payment gateways to ensure that you are able to find one that can properly support your store.

Each payment gateway offers a unique suite of features like anti-fraud, or additional financial reporting analytics.

For more information on each integration, please visit Connect a Payment Processor to Bold Checkout to find the payment gateway that works best for you.



Update your credit card for transaction fees

Bold Checkout charges monthly transaction fees.

If your credit card is no longer valid or has expired, please follow the steps below to update your credit card.

  1. From within the Bold Checkout admin, navigate to Account > Stored Credit Card.
  2. Select the pencil icon to edit your credit card.
  3. Enter your credit card information.
  4. Select Save. 



Delayed payment capture

Some regions of the world require you to wait until the product is ready to ship before you can capture a customer's payment. This can be done with Bold Checkout by enabling delayed payment capture.

Enabling delayed payment capture will only allow authorization of your customer's credit cards once they complete their order. Once the order is completed, you will need to fulfill the order in order to capture the payment. 

To enable delayed payment capture, please follow the steps below.

  1. From within the Bold Checkout admin, navigate to Settings > General settings.
  2. Scroll down to the Checkout Process section.
  3. Enable Delayed payment capture.

Alert: Payment authorizations may expire after a certain amount of time. Once expired, you will not be able to capture the payment. Please reach out to your payment gateway's support team to gather information on how long a payment has until it expires after authorization.



Deleting stored customer credit card information

Since Bold Checkout connects to a payment gateway, it is able to remember your customer's credit card information for future purchases. This information is stored only if your customers opt in during checkout.

If you are looking to delete a payment gateway from Bold Checkout completely, you also need to delete all the stored payment information for your customers that are associated to that gateway.

To delete a customer's stored credit card information from Bold Checkout, please follow the steps below.

  1. From within the Bold Checkout admin, navigate to Customers.
  2. Click the delete button next to the customer whose card you would like to delete.
  3. Click OK.



Refunding orders

Bold Checkout captures your customers' payment directly through the payment gateway.

Because of this, the process of refunding your customer's orders will be different than your standard commercetools orders. Refunds will need to be processed directly via the Bold Checkout admin.

Please visit Refund an Order in Bold Checkout for more information on how to correctly refund your customer's Bold Checkout orders.



Strong Customer Authentication (SCA)

On September 14, 2019, new authentication requirements were introduced for European online payments as part of the second Payments Services Directive (PSD2).

Payments where both the business and the customer's bank are located in the European Economic Area need to meet the new SCA requirements.

Please visit Strong Customer Authentication (SCA) in Bold Checkout for more information.