All orders processed through Bold Checkout need to be refunded through Bold Checkout. This process ensures that the refunded amount goes through the payment gateway that processed the order.
Refunds are issued automatically, but banks may take between 5-10 business days to complete the refund on their end.
This article is relevant to Bold Checkout for commercetools.
Refund an Order
To apply a full or partial refund, please follow the steps below.
- From within Bold Checkout, select Orders, then All Orders.
- Beside the order you'd like to refund, under Actions, select the ellipsis.
- Select Issue refund.
- Enter a Refund quantity.
Note: You can select Issue Full Refund if you are refunding the entire order. This will populate the fields automatically.
- Optional: Enter a Restock quantity.
- Enter a $ amount next to Shipping refund if you would like to refund a full or partial shipping charge.
- Select Refund $XX.XX.