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Refund an Order in Bold Checkout

  • Updated

All orders processed through Bold Checkout must be refunded through Bold Checkout. This process ensures that the refunded amount goes through the payment gateway that processed the order.

Refunds are issued automatically, but banks may take between 5-10 business days to complete the refund on their end. 



Refund an order

To apply a full or partial refund, please follow the steps below.

  1. Log into Bold Account Center and open Bold Checkout.
  2. Navigate to Orders > All Orders.
  3. Beside the order you'd like to refund, under the Actions column, click the ellipsis.


  4. Select Issue refund.

    Issue Refund

  5. Enter a Refund quantity.

    Note: You can select Issue Full Refund if you are refunding the entire order. This will populate the fields automatically.

  6. Optional: Enter a Restock quantity. 
  7. Enter a $ amount next to Shipping refund if you would like to refund a full or partial shipping charge.
  8. Select Refund $XX.XX.