Customer Portal & Cancellation Management

Bold Subscriptions offers your customers the ability to manage their own subscriptions through the app's Customer Portal.

Through this page, your customers can adjust their subscription information, or cancel it altogether.

 Pro-Tip

This guide must be completed for your customers to manage their own subscriptions. Without this page, your customers will need to contact you in order to make any changes to their subscriptions. For more information, please visit Review the Customer Tab & Customer Portal.

 


 

Functionality

With the Manage Subscription portal in Bold Subscriptions, you are able to offer your customers two different ways for managing how they cancel their subscriptions.

To select your cancellation settings within the app, go to Settings > Cancellation Management. You will see two options:

Allow customers to cancel subscriptions

This feature will allow your customers to cancel their own subscriptions through the Customer Portal on the store front, once it is enabled. This is ideal if you want to give your customers the flexibility in choosing when to cancel their subscriptions.

Don't allow customers to cancel subscriptions

This will hide the cancel subscription option from your customers on your storefront. Customers will only be able to cancel their subscriptions by contacting your store directly.

Note: This option may not be permissible in all of the regions that you sell subscriptions.

 


 

Setup

 Alert

Setting up the Customer Portal requires advanced knowledge of API scripts. It is recommended to have your own developer for this.

If you are running our Subscription Shop Scripts, you can add the Customer Portal to your store by adding the code snippet below to your page and then manually booting the Customer Portal.

<div id="customer-portal-root"></div>

For more information, please visit our Developer Portal.

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