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Recurring Subscription Order Processing Errors - Customer Payment Profile ID Not Found

Max
Max
  • Updated

Why are some recurring subscription orders failing with the error message "Your next order failed to process. Customer Profile ID or Customer Payment Profile ID not found."?

The error "Customer Profile ID or Customer Payment Profile ID not found" indicates a problem with the customer's payment information stored by Shopify. Shopify manages payment processing, so it's recommended to contact Shopify support for assistance resolving these payment issues with affected customers.