Bold Subscriptions V2 orders are processed through the Shopify checkout. Because of this, all refunds will need to be completed within Shopify. You can refund the full amount, a partial amount, or just refund the shipping.
This article will outline how to create a refund as well as explain what happens to the transaction fees for a refunded order.
Please note that this article is relevant to Bold Subscriptions Version 2. If you have Bold Subscriptions Version 1 installed on your store, please visit Refunds in Bold Subscriptions.
If you are unsure of which version of Bold Subscriptions that you have currently installed, please visit Bold Subscriptions V1 & V2 Comparison.
To refund a Subscription order, please follow the steps below.
- From within the Shopify admin, navigate to Orders.
- Search and select the specific order you'd like to refund.
- Near the top of the page, select Refund.
- Select the quantity of the ordered product you would like to refund.
Note: If you would like to submit a partial refund, you can manually enter the amount under Refund Amount.
- Select Refund.
For more information, please visit Shopify's article Creating returns and refunds.
In Bold Subscriptions V2, the transaction fees are also returned to you when a refund is issued. The rates are adjusted based on the amount of the refund. For example, if you were to issue a full refund on a purchase of $100, the entire 1% transaction fee of $1 would be refunded to you. If you were to issue a partial refund of $50, the transaction fee will be adjusted to $0.50.
This information can be found on your Shopify bill, as well as downloaded within a CSV file in Bold Subscriptions V2 Reports.
For information on how your payment gateway handles transaction fees and refunds, you will need to reach out to your payment gateway.