Make a selection

This article outlines some of the most frequently asked questions regarding subscription groups for Bold Subscriptions.  Please select a question below to view the answer.

 


 

  • Yes, you can change the order from within the Bold Subscriptions admin. Please visit Customize the Standard Subscription Widget for steps on changing the order of subscription frequencies.

  • Dynamic discounts such as these are not available out of the box at this time.

    Dynamic discounts can be achieved through the use of our APIs. It is recommended to have a developer for this customization. If you do not have a developer, you can reach out to one of our Partners for a quote here.

    Alternatively, you could create a discount code that is applicable to the first order only. Discount codes can be used in addition to subscription group discounts. For example, if you set a 10% discount within the subscription group and then create a discount code for an additional 10% off the first order only, your customers would receive 20% discount off the first order and then 10% off all recurring orders.

  • The ability to set minimum or maximum lengths for subscriptions are not currently available out of the box in Bold Subscriptions.

    Maximum lengths can be accomplished by leveraging our APIs. It is recommended to have a developer for this customization. If you do not have a developer, you can reach out to one of our Partners for a quote here.

  • No. When a product is selected in a subscription group, all of the variants that exist for the product are available to purchase as a recurring subscription.

  • The ability to set a minimum or maximum quantity for subscriptions are not currently available in Bold Subscriptions.

  • Currently, there is a limit of 250 products per Subscription group.
  • Cutoff days are used with fixed subscription frequencies to set a minimum amount of time that must pass between your customer's first and second order. If the second scheduled order falls within the number of cutoff days you've specified, the second order is skipped.

    This prevents a subscriber's initial and second order from occurring too close together. This ensures your customer is not charged twice before they have received their first order.

    Example

    If your billing date is on the 1st of every month, setting your cutoff days to 15 means that all initial orders placed 15 days before the 1st, are not charged again on the next recurring date. That order is skipped

    If you need more time to fulfill your orders, you can increase the number of cutoff days.

    Typically, we recommend 15 cutoff days for monthly subscriptions, but it can vary across different cases.

    Cutoff days example