This article outlines some of the most frequently asked questions regarding managing subscriptions from both the merchant and customer perspective in Subscriptions for Shopify Checkout. Please select a question below to view the answer.
This article is relevant to Subscriptions for Shopify Checkout. If you have Subscriptions V1 currently installed on your store, please visit Bold Subscriptions V1 Overview. If you are unsure of which version you have, please visit Identify Your Version of Bold Subscriptions.
Subscriptions are not able be cancelled or paused in bulk. All subscriptions will need to be cancelled or paused individually.
Updating the price of a customer's existing subscription product can only be done through the use of our APIs. It is recommended to have your own developer for this. For more information, please visit our Developer Portal.
Alternatively, if you are unable to use APIs, as a work around you can create a new product with the new price point and swap the old product with the new one. You will need to add the new product to the existing subscription group before it can be swapped. For more information, please see Swap a Product Within an Existing Subscription above.
If you have updated your shipping rates for products that are in an active subscription order, the shipping rates will not automatically update when the order recurs. This is because all shipping rates are grandfathered in from the original order.
As a work around, you can make a slight change in the customer's account which will cause the subscription re-sync and look for the new shipping rate. Slight changes could include updating the customer's address, or the quantity of the product. You can then revert this change so the correct information is properly stored along with the new shipping rate.
Yes. You can add a discount code to your customer's subscription. For more information, please visit Subscription Management: Merchant Perspective.
Can I apply a setting so that only customers who buy a subscription are required to create an account?
Shopify does not have a setting to restrict account creation requirements to only those who purchase a subscription. If the accounts are set to required, all customers will be required to create an account when checking out on your store.
If you wish to leave accounts optional, we recommend to enable the Subscription Created email within Bold Subscriptions. This email will go out to your customers once they have purchased a subscription from your store. You can customize the text within these emails to advise your customers of the benefits of creating an account and provide instructions for how to do so.
When creating their account, customers must use the same email they used when purchasing their subscription in order to see and manage their active subscriptions.
Yes. You can update or change an existing subscriber’s email address, as long as the email address does not already belong to an existing customer.
If the email address is already connected to an existing customer account in Shopify, you will receive an error which says: Customer information failed to save. In this case, it is best to cancel the subscription and have the subscriber re-sign up using their correct email address.
To update a subscriber’s email address, please follow the steps below.
- From within Bold Subscriptions, navigate to Customers.
- Select the ellipsis under the Actions column, and choose Manage subscriptions.
- Select Edit Customer Info.
- Update the customer’s email address in the Email address field.
- Select Save changes.