This article outlines some of the most frequently asked questions regarding managing subscriptions from both the merchant and customer perspective in Bold Subscriptions. Please select a question below to view the answer.
Subscriptions are not able be cancelled or paused in bulk. All subscriptions will need to be cancelled or paused individually.
Yes, you can update the price of your customer's existing subscription products using the Bulk Update tool. For more information, please visit Bulk Price Updates in Bold Subscriptions.
If you have updated your shipping rates for products that are in an active subscription order, the shipping rates will not automatically update when the order recurs. This is because all shipping rates are grandfathered in from the original order.
As a work around, you can make a slight change in the customer's account which will cause the subscription re-sync and look for the new shipping rate. Slight changes could include updating the customer's address, or the quantity of the product. You can then revert this change so the correct information is properly stored along with the new shipping rate.
Adding a discount code to a customer's existing subscription is not possible from the admin at this time.