This article outlines some of the most frequently asked questions regarding managing subscriptions from both the merchant and customer perspective in Bold Subscriptions. Please select a question below to view the answer.
Subscriptions are not able be cancelled or paused in bulk. All subscriptions will need to be cancelled or paused individually.
Updating the price of a customer's existing subscription product can only be done through the use of our APIs. It is recommended to have your own developer for this. For more information, please visit our Developer Portal.
Alternatively, if you are unable to use APIs, as a work around you can create a new product with the new price point and swap the old product with the new one. You will need to add the new product to the existing subscription group before it can be swapped. For more information on swapping products, please visit Subscription Management: Merchant Perspective.
If you have updated your shipping rates for products that are in an active subscription order, the shipping rates will not automatically update when the order recurs. This is because all shipping rates are grandfathered in from the original order.
As a work around, you can make a slight change in the customer's account which will cause the subscription re-sync and look for the new shipping rate. Slight changes could include updating the customer's address, or the quantity of the product. You can then revert this change so the correct information is properly stored along with the new shipping rate.
Adding a discount code to a customer's existing subscription is not possible from the admin at this time; however, this feature is coming soon. If you need to add a discount code, you can reach out to our Merchant Success team.