There are four different user roles in Account Center which have different permissions available to each. They are as follows:
- Organization Admin
- Store Admin
- Staff
- Support
This article defines each role along with their best use case, as well as outlines the ability of each role to manage certain actions or functions available within Account Center.
User role definitions
Organization admin
This role represents a leader of an organization within Account Center.
This user has permission to view and modify all app and integration installations for all stores attached to the organization.
An organization may have many admins. For example, this could be the administrator of "Bold Apparel" across all of its different stores.
Store admin
This role represents a leader to a specific store in Account Center.
This user has permission to view and modify all app and integration installations for only the store they are a member of.
A store may have many admins, and a user may be a Store Admin for multiple stores within one organization. For example, this could be the local administrator of "Bold.com", a specific online store selling Bold Apparel products.
Staff
This role represents an assistant or staff member for a specific store in Account Center.
This user has restricted access to privileged actions as noted in the User Role Permissions table below.
For example, this user could be an engineer or account manager from "Bold.com", a specific online store selling Bold Apparel products.
Support
Alert: This role is typically reserved for Bold Support. If you need outside technical assistance, please reach out to our team so we can assist you with the process.
This role represents a technical assistant from outside of your organization in Account Center.
This user has restricted access to privileged actions as noted in the User Role Permissions table below.
A support user can support multiple stores from different organizations. For example, this could be an external technology partner working with "Bold Apparel" among other clients, contracted to assist in technical implementation.
User role permissions
Feature/Action |
Organization Admin |
Store Admin |
Staff |
Support |
|---|---|---|---|---|
|
User Management |
|
|
|
|
| Invite users |
✔ |
✔*Invite Staff users only |
✘ |
✔*Invite Support users from their own organization only |
| Revoke user invite |
✔ |
✔*Revoke Staff invitations only |
✘ |
✔*Revoke Support invitations from their own organization only |
| View user lists (Connected, Disconnected, Invite Pending) |
✔ |
✔ |
✘ |
✔ |
|
User Permissions (Details) |
|
|
|
|
| Read user details |
✔ |
✔ |
✘ |
✔ |
| Edit user permissions |
✔ |
✔*Edit permissions of Staff users only |
✘ |
✘ |
| Deactivate/reactivate user* |
✔ |
✔*Deactivate/reactivate Staff users only |
✘ |
✘ |
| Remove user* |
✔ |
✔*Remove Staff users only |
✘ |
✔*Remove Support users from their own organization only |
|
User Profile |
|
|
|
|
| Edit My Account profile details |
✔ |
✔ |
✔ |
✔ |
| Change password |
✔ |
✔ |
✔ |
✔ |
|
Store Management |
|
|
|
|
| Add store |
✔ |
✘ |
✘ |
✘ |
|
Store Settings |
|
|
|
|
| Read details |
✔ |
✘ |
✘ |
✘ |
| Edit details |
✔ |
✘ |
✘ |
✘ |
|
App Management |
|
|
|
|
| View store launchpad |
✔ |
✔ |
✔ |
✔ |
| Add apps to a store |
✔ |
✔ |
✘ |
✘ |
| View store apps |
✔ |
✔ |
✔* Only those they have been granted access to |
✔ |
| Remove store apps |
✔ |
✔ |
✘ |
✘ |
| Access to apps (launch apps) |
✔ |
✔ |
✔* Only those they have been granted access to |
✔ |
|
Integration Management |
|
|
|
|
| Add integration |
✔ |
✔ |
✘ |
✘ |
| Remove integration |
✔ |
✔ |
✘ |
✘ |
| Access to integrations (launch integrations) |
✔ |
✔ |
✔* Only those they have been granted access to |
✔ |
|
API access tokens |
|
|
|
|
| Create API access token |
✔ |
✔ |
✘ |
✔ |
| View API access token |
✔ |
✔ |
✘ |
✔ |
| Remove API access token |
✔ |
✔ |
✘ |
✔ |
|
Published Integrations |
|
|
|
|
| View published integrations |
✔ |
✘ |
✘ |
✘ |
| Create integration |
✔ |
✘ |
✘ |
✘ |
| Edit integration details |
✔ |
✘ |
✘ |
✘ |
| Copy integration install link |
✔ |
✘ |
✘ |
✘ |
| View client_id & client_secret |
✔ |
✘ |
✘ |
✘ |
Deactivating a user’s Bold account will close their entire Bold account, effectively removing them from all stores they had access to. They will no longer be able to log into Bold Account Center.
Removing a user from a store within an organization will remove that user’s access to that specific store. This will have no effect on their Bold account, and they will still be able to log into Bold Account Center and access any other stores that they have access to.