Frequently Asked Questions (FAQs)
By Graham and 1 other2 authors22 articles
- What are Predicted Schedules?
- What happens if I change or delete a rePete discount?
- Are discounts still applied to swapped products?
- Do email and SMS nudges show rePete discounts?
- Do tiered discounts apply to regular orders not placed through rePete?
- How do customers receive rePete discounts?
- Can I control when reorder nudge reminders are sent out?
- Are SMS and email nudge messages customizable?
- How can customers opt out of nudge reminders?
- Are customers nudged to order items that are out of stock?
- How will I know if an order has been processed as a rePete reorder?
- Can I exclude certain products that I don’t want customers to be nudged to reorder?
- What products are added to rePete once onboarding is complete?
- Why do some excluded products have Predicted Schedules?
- Are customers with subscriptions given Predicted Schedules and nudge reminders?
- Do customers get imported with Predicted Schedules after onboarding is complete?
- Who gets Predicted Schedules in rePete?
- Can I edit my customer’s Predicted Schedules?
- Some of my customers said they are not seeing the discount in the cart?
- When customizing my nudge templates, they show a 10% off discount and not the discount I had set?
- I don’t want some of my customers to be nudged at all?
- Why was my customer nudged for a quantity of 5 of their product?