Troubleshooting Pricing Issues
While using Bold Discounts, you may come across some unexpected issues. While some of these issues may be corrected through a simple app setting, other issues might be related to a conflicting app or process, or an incomplete install on your theme.
In this help article, we are going to go over some common issues that you may come across with Discounts and what steps can be taken to resolve each issue.
Discounts are not appearing
There are a few reasons why a discount may not be appearing on your product.
The product is already in an active discount group. If a product is already in an active discount group when it is placed in another, the additional discount is skipped.
A discount results in a price less than zero. If this happens, the discount is ignored. For example, if a $10 item is included in a sale with $12 discount, the price of the $10 item would become -$2. Shopify does not allow a product to be sold at a negative price. In other words, a negative price would mean you are paying the customer to buy the item.
A higher cents override is set on a low priced item. If a product is priced at $1.50, with a 10% discount, and a cent override of .79, the override will be ignored as it would increase the product price (to $1.79).
Another app syncs or modifies product information. This would conflict with Bold Discounts. The only solution is to remove the conflicting app.
The discount group is not fully synced. If the discount group is still syncing, some products may not appear discounted. Wait for the sync to complete and check again.
Discounts are still active after deleting the app while the groups were still active
It is not recommended to uninstall Bold Discounts while discount groups are still active as there will be no way to automatically turn off your sale. Discounts applies metafields to the products in order to mark them as on sale. These are removed when the sale is turned off and the sync has completed. In order to clear these metafields, you need to reinstall the app and either:
Turn off the active discounts groups and wait for the sync to fully complete.
Create a sale for 1% off for the affected products.
Incorrect discount amounts are being applied
If you are using apps that sync information or modify products, you may experience incorrect discount amounts being applied or products not being discounted at all.
This is because these apps can change the information that is tied to a specific item. When these changes occur, Discounts is no longer able to identify which products are on sale through the app.
Discounts is not compatible with these kinds of apps. The only solution is to remove the conflicting app.
My discounts appear to be stuck. My sale won't turn off or on.
Bold Discounts updates your product's prices at about 1000 products or variants per hour. If you have many products or variants on your store, it may take some time to completely turn off or on. It's best to wait and see if the sync completes on its own.
If your discounts are still taking too long to turn on or off and appear to be stuck, please speak with a member of our Customer Success team.
Pricing did not revert after turning off a discount
Pricing may not revert after turning off a discount if a product's variant was manually modified, a CSV import was done on the product, or the product was duplicated while in an active sale. These changes cause the variant ID to change, which removes important meta-data which is required for Bold Discounts to function.
If this happens, you will need to revert the product's price manually. To do this, we recommend running an export of your product list and adjusting your prices in the exported sheet. You can then import the edited product list to override your wrong item prices.