Email & SMS Reorder Nudges
rePete sends automated email and SMS nudges to remind customers when it's time to reorder. These nudges make it easy for customers to reorder at the right time.
Customer experience
Each nudge contains a friendly message from your store, the product available for reordering, and a Reorder button or link. If you’ve configured rePete discounts, these are also displayed to encourage customers to reorder.
Customers can opt-out of future reminders.
Example
Email:
Note: SMS nudges are currently supported for customers located in the United States, Canada, United Kingdom, Ireland, Australia, and New Zealand. Customers must also have a phone number attached to their customer profile in Shopify in order to receive SMS nudges.
Reordering from email and SMS nudges
When a customer clicks a nudge Reorder link, rePete directs them to complete their order based on the Customer Experience that is enabled in your rePete Settings. By default the Smart Cart experience is enabled for all stores. Read more about this in Smart Cart.
Read more about the checkout experience in Order Experience & Channels Overview.
Nudge management
Nudge settings
You can control how nudge reminders are handled, including who can receive them, whether SMS or email nudges are enabled, and how customer replies are handled in your rePete Settings.
You can also customize the tone used in nudge reminders to better match your brand. For more information, please visit Managing SMS & Email Templates.
Pausing and resuming nudges
You can pause and resume nudge reminders for individual customers or a specific Schedule. For step-by-step instructions, please visit Managing Predicted Schedules: Merchant View.