Troubleshooting

Why are product SKUs missing in the detailed pricing section?

Why are product SKUs missing from the detailed pricing option?

The product SKU is not displayed in the detailed pricing section.

Updated April 7 2026
Shopify message: Incompatible apps. Require update to work with the new Thank you and Order Status page
Why Aren't My Discounts Applying to Orders?

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Custom Pricing Overview
Custom Pricing Overview & Pricing
[Video] Custom Pricing Video Library

Getting Started
Activate Custom Pricing
Set up Custom Pricing
Manual Installation Guide for Custom Pricing
Discount Methods and How to Switch
Shopify Functions for Custom Pricing (Standard Method V2)
Discount Code Stacking in Custom Pricing (Accelerated Method V3)

Customer Tags
Customer Tags Overview
Create, Edit, or Delete Customer Tags
Auto-Tagging Rules & Country-Specific Pricing

Product Pricing Groups
Product Pricing Groups Information & Overview
Create, Edit, or Delete Product Pricing Groups

Detailed Pricing
Import & Export Prices in Custom Pricing
Detailed Pricing Overview
Create, Edit, or Delete Detailed Pricing

Quantity Breaks
Quantity Breaks Overview
Set up Quantity Breaks Using Detailed Pricing
Bulk Import Prices with Quantity Breaks into Custom Pricing

Shopify Point of Sale
Custom Pricing & Shopify POS Integration

Analytics & Reporting
Custom Pricing Dashboard Metrics

Frequently Asked Questions (FAQs)
Custom Pricing General FAQs
How do I add discount tags to customers in Shopify to trigger a discount condition?
Why is the accelerated checkout method option missing from the app settings?
Can Bold Custom Pricing automatically adjust prices based on customer's city?
Can I Create a Registration Form for my Customers?

Troubleshooting
Troubleshooting with Bold Custom Pricing
App Access Troubleshooting

Customizations & Styling
Customize the Quantity Break Display
Display Regular Prices Beside Wholesale Prices
Automatically Apply a Customer Tag on Registration
Hide Wholesale Products from Customers
Remove the Customer Pricing Tag from Shopify's Email Notifications
Add Text Above the Quantity Break Grid

Integrations
Bold Custom Pricing’s Bold Integrations
Custom Pricing & Bold Subscriptions Integration
Custom Pricing & Bold Memberships Integration
Custom Pricing & SC Product Options Integration
Custom Pricing Third Party Conflicts

Variant Dependent Method FAQs & Troubleshooting
Customers can Purchase Out of Stock Products
Does my store's variant limit come into play?
How does Custom Pricing handle Inventory?
Manually Sync Inventory with Custom Pricing
Products & Variant FAQs for Custom Pricing (Variant Dependent Method)
Wholesale Variants/Pricing are Visible on the Storefront

Customers also asked...
Getting Started
Migrating Bold Custom Pricing Between Shopify Stores
How do I install Custom Pricing?
Do you have any video tutorials?
Can I set up a percentage increase of the base price?
How to Determine Bold Custom Pricing: Wholesale App Version?
Can Bold Custom Pricing app use Shopify legacy customer accounts?
How to Set Up Different Pricing for Different Customers in Bold Custom Pricing?
Billing & Price Plans
Can Bold Custom Pricing be installed on a sandbox Shopify store?
Why am I unable to change plans on my development store?
I want to create customer-specific prices, what plan do I need?
I only want to offer volume-based discounts, what plan do I need?
How to Cancel Custom Pricing Before the Free Trial Ends?
What are the price plans for Custom Pricing?
Quantity Breaks
Why Can’t I Apply a Quantity Break Discount for a Quantity of 1?
Can Quantity Break Rules Apply Based on the Cart Total?
Can Quantity Break Discounts Apply to Other Sales Channels?
Can the Product Price Change When the Quantity Is Adjusted on the Product Page?
Can Bold Custom Pricing display the lowest volume discount price upfront?
Can we set up tiered bulk discounts based on quantity added to cart for customers that aren't logged in?
Can I create tiered discounts using a fixed price so there will be no balance in cents?
Does Bold Custom Pricing support tiered wholesale pricing?
Can I Offer Different Quantity Based Discounts Based on a Customer’s Country?
Can I Set a Minimum or Maximum Quantity for Products on the Storefront Using Custom Pricing?
Customer Tags
Can specific customer tags be used to display wholesale pricing?
Can Custom Pricing Show Prices According to Customer Tag?
How to Create Customer Groups in Bold Custom Pricing?
Can Bold Custom Pricing: Wholesale create a discount for customers with a specific tag?
General Discounting
Can Bold Custom Pricing offer discounts based on customer email addresses?
Can Bold Discounts apply profit-based discounts to customer groups?
Applying Wholesale Costs to Manually Created Shopify Draft Orders
How can I pause all my pricing discounts?
Can Bold Custom Pricing apply discounts based on Compare-at-Price?
How to Set a Fixed Price for Wholesale Customers in Bold Custom Pricing
Why Don't Discounts Apply When Manually Creating Shopify Orders?
How to exclude specific products from a discounted collection in Custom Pricing?
Detailed Pricing
How to Delete Existing Detailed Pricing in Bold Custom Pricing
What is the limit on the number of detailed pricing lists in Bold Custom Pricing?
How can I prioritize the detailed pricing over the product pricing groups?
How to Upload a Tiered Pricing Sheet to Bold Custom Pricing?
Discount Codes
Discount Code Field Missing in Shopify Cart
Why can't discount codes be used at checkout with Bold Custom Pricing?
Why are the discount code boxes not displaying on the checkout page?
Display & Visibility
Can Bold Custom Pricing Hide Prices from Google Search?
How to Customize Quantity Pricing Grid Display in Bold Custom Pricing?
Can I Rename the Discount Label Shown at Checkout?
Can Bold Custom Pricing hide discounts from non-logged-in customers?
Can Bold Custom Pricing easily show retail and dealer pricing side-by-side?
Can I show available quantity of stock to our customers?
Can I use Custom Pricing to restrict product visibility to specific B2B customers only?
Custom Pricing setting is using the wrong currency symbol
Can I create private sales for my members only?
Can I Hide Variants for Specific Customer Tiers in Bold Custom Pricing?
Can I Hide Specific Shipping Rates in Custom Pricing?
How to Hide Bulk Savings Notification in the Cart?
Integrations
Does Bold Custom Pricing integrate with SAGE or Kerridge accounting software?
Can Bold Custom Pricing use third-party metafields for pricing?
Does Custom Pricing work with sidecarts, slide carts, cart drawers, pop-out carts, AJAX carts, or slide-out carts?
Showing Bold Custom Pricing in Third Party Mobile App?
Does Bold Custom Pricing App integrate with Page Builder Apps?
Does Bold Custom Pricing support Net 30 payment terms for specific customers?
Is it possible to offer tag-based subscription discounts using the Subscriptions app block?
Can Custom Pricing automatically apply third-party credit card fees during draft order creation?
Other Topics
Automating Price Updates After Collection Changes in Bold Custom Pricing
Can I configure a rule to add a fee to orders with fewer than 10 items?
Can Bold Custom Pricing handle pre-orders for out-of-stock items?
Can Bold Custom Pricing app offer minimum order value discounts for B2B orders?
Can Bold Custom Pricing App provide subtotal-based tiered discounts?
Can B2B custom price lists be updated via API for Bold Custom Pricing?
Can Bold Custom Pricing App create a webhook for ERP & Shopify client-based pricing?
Can Bold Custom Pricing automatically add multiple units to the cart when a single quantity is selected?
Will changing my Shopify payment provider to Authorize.net affect Bold Custom Pricing?
Automating recurring discounts for new account creation in Bold Custom Pricing
Why aren't duplicate variants being created in my Shopify store?
Troubleshooting
Why Are My Custom Pricing Discounts Only Working on Some Orders?
Why is Custom Pricing Not Working to Display the Discounted Price?
Bold Custom Pricing App: Why Aren't Taxes Showing on Orders?
Why are discounts not applying to products?
Shopify message: Incompatible apps. Require update to work with the new Thank you and Order Status page
How long should product loading take in Bold Custom Pricing v3?
Can I stop a sync or import?
Why are product SKUs missing in the detailed pricing section?
Why Aren't My Discounts Applying to Orders?
Discounts not appearing on product pages, collection pages or cart page
Why is Custom Pricing Sync Taking So Long?
How to Remove Bold Custom Pricing Grid After Uninstalling App?
How to Cancel a Stuck Product Import in Bold Custom Pricing?
Bold Homepage
Developer Docs
Status Page