Why is Custom Pricing Not Working to Display the Discounted Price?

How can I display a discounted price for a specific product to customers with a particular tag using Bold Custom Pricing? The existing setup is not working correctly.

If a discount created from Custom Pricing is not appearing on the storefront, this may be due to one of the following reasons:

• Incomplete install - The most common reason Custom Pricing is not working is due to an incorrect installation. Custom Pricing must be properly installed on your theme. Please ask to speak to a member of our Customer Success team if you need help.

• Incorrect tags or not logged in - If you have customer specific pricing, you must log onto the storefront with an account that contains a Custom Pricing tag. Tags are case sensitive and must be entered into the account exactly as it appears in Custom Pricing.

• Products are not discounted in Custom Pricing - Check your discounts in Custom Pricing.

• You are using a fixed price that is higher than the product price - If you are using a fixed price in Custom Pricing and have set the price to be higher than the product price, the fixed price will be disregarded.

For more troubleshooting steps, please visit this article: Troubleshooting Bold Custom Pricing.

If you are still having problems seeing your discounts, you can ask to speak to a member of our Customer Success team.