Custom Pricing General FAQs

This guide answers several frequently asked questions regarding Custom Pricing's functionalities. Select one of the questions below to view the answer.



Custom Pricing can automatically discount products in price groups or Detailed Pricing by using an auto-tag rule. This rule can be applied to customers that are based in a certain country.

Please visit Auto-tagging Rules & Country-specific Pricing (Premium) for steps on creating auto-tag rules in Custom Pricing.

Payment options can't be handled with Custom Pricing unless you set up a custom payment term. Ex: You send out an invoice to your wholesale customers once their products have been shipped.

Visit Shopify's Manual Payment Methods for more information on how to set this up.

No, Custom Pricing can only discount from the base price that is set for all products in your Shopify admin. If a fixed price has a higher price value for a product than what is set in your Shopify admin, it will be ignored.

Yes, you can create customers and pre-apply their account tag so they'll receive their wholesale discount when they log in.

No, you can test Custom Pricing while the store is password protected. 

You can also test Custom Pricing on an unpublished theme. When you are ready to go live, you can simply publish the theme.

Please see Password protection for your online store and Publishing themes for help with enabling a password or with publishing themes on your store.

No. Custom Pricing will omit taxes based on products, not shipping costs.

There are two ways that a customer can get an account for your store:

Option 1 - When a customer completes a purchase they are asked, Would you like to create an account. If they select Yes, create my account, then an account will be created for them.

Option 2 - You can invite customers that have previously purchased from your store by navigating to the Customers section of your Shopify admin. Find the customer and select Invite. If a customer has never made a purchase, you can also manually create an account for them.


There are currently no invitation features within Custom Pricing at this time. Accounts must either be tagged manually or via an auto-tag rule to receive wholesale discounts on the storefront.

You can prevent a customer account from being auto-tagged by applying the cspnotag tag to their customer account. You can find more information in the Custom Pricing app under Manage Tags > Pro Tips.


This feature is not compatible with the Accelerated Draft Orders Method of Custom Pricing at this time.

A customer will need to log into their customer account before checkout to be eligible for their special pricing.

Your customer won't have access to their wholesale discount if they are not logged into a tagged account. However, their purchase(s) will be tracked within your Shopify Orders section.

This is relevant if you've set up auto-tagging rules based on historical purchases.

No. Buy Now buttons on your product pages will skip the necessary add to cart functionality that Custom Pricing requires when your customers add products to the checkout. Using the Buy Now button will cause orders to not receive the Custom Pricing discount.

To remove this button from your store, please follow the steps on the Dynamic Checkout Buttons on Shopify article.

Custom Pricing does not have any official integration with Shopify POS. However, when using Custom Pricing in Variant Dependent Method (Version 1) the app creates hidden duplicate variants to represent the discounted pricing. These discounted variants will be visible on Shopify POS and can be manually selected. 

Custom Pricing in Draft Order Method (V2) or Accelerated Method (V3) will not work with Shopify POS.


For more information about each discounting method, please visit Discount Methods and How to Switch

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