Why is a customer's updated credit card information not reflected in Shopify or Bold Subscriptions?
A customer updated their credit card information, but the changes aren't appearing in Shopify or Bold Subscriptions. How can this be resolved?
Because Bold Subscriptions integrates with Shopify Checkout, all subscriber payment information is managed directly by Shopify. If the customer's payment updates are not visible in your Shopify admin, they will not appear in Bold Subscriptions.
To troubleshoot this, you can send the customer a secure link to update their payment details directly. This email can be triggered either through your Shopify admin or within the Bold Subscriptions admin.
For detailed instructions on how to send this request, please refer to our guide in Subscription Management: Merchant Perspective.
If the customer confirms they updated their details, but the changes still do not appear in Shopify, please contact Shopify Support for assistance.