This article outlines some of the most frequently asked questions regarding general functionality for Bold Subscriptions.
Can I change my store's default currency?
Changing your store's default currency can cause issues with transaction fees. If you would like to make this change, please reach out to our Customer Success team so we can help align with this adjustment.
Can I customize the subscription widget?
All customizations to the subscription widget can be completed in the theme Liquid code or by using the app block settings available for Online Store 2.0 themes. The method you use depends on the method you used to install Bold Subscriptions. For more information on the different installation methods, please visit Manual Installation Guide for Subscriptions for Shopify Checkout.
- To customize the widget using Liquid code, please visit Customize the Standard Subscription Widget.
- To customize the widget using the app block settings, please visit Customize the Subscription Widget App Block.
Can I charge a one-time fee on the first order for a subscription purchase?
There currently isn't a setting in Bold Subscriptions that allows you to charge an additional one-time fee on the first order. Additionally, Bold Subscriptions does not have the ability to charge a higher price rate. You can offer a discount in the subscription group settings or offer a discount code.
To request a customization for this functionality, you can reach out to one of our partners such as ShopExperts or Storetasker for a quote.
Can I test my subscriptions once they are set up?
Yes. You can create test orders in Shopify by using the test mode in Shopify Payments. If you are not using Shopify Payments, you can use the Shopify Bogus Payment Gateway. For more information, please visit Shopify's Help Center article.
Does Bold Subscriptions integrate with any third party subscriptions applications?
No, Bold Subscriptions does not have any official integrations with other subscriptions applications due to conflicting subscription rules and multiple customer portals that may interfere with each other.
How does Bold Subscriptions determine shipping and tax rates for subscription products?
Unless you have defined fixed shipping rates in Subscriptions for Shopify Checkout, the shipping and tax rates are determined by your settings in Shopify.
Shopify uses the least expensive shipping rate for recurring orders. For more information please visit Shipping Rates.
For more information on setting up shipping rates in Shopify, please visit Shopify's article, Setting up shipping rates. To set up tax rates in Shopify, please visit Shopify's Tax article.
To define fixed shipping rates, please visit Fixed Shipping Rates in Subscriptions for Shopify Checkout.
Will digital products work with Bold Subscriptions?
Digital products are compatible with Bold Subscriptions. However, purchasing this type of subscription will not prompt your customer to enter a shipping address within the checkout.
If a digital product is swapped with a physical product after the initial purchase, your customer is prompted to enter a shipping address at that time.
Will Shopify's unbranded dynamic Buy it now checkout button work with Bold Subscriptions?
Shopify's unbranded dynamic checkout buttons are only compatible when using Shopify Payments as your payment gateway. Otherwise, this button skips the necessary add to cart function that Bold Subscriptions requires. This may allow the order to process without being created as a subscription on your store.
To remove this button from your store, please refer to Shopify's article: Adding and removing dynamic checkout buttons.
Is there a setting to require customers to create an account in Bold Subscriptions?
Your store's customer account settings are located in Shopify. If you'd like to set your customer accounts to required, you can do this from your Shopify admin. For more information on changing your customer account requirements, please visit Shopify's Help Center.
Note: Bold recommends using Shopify's Classic customer accounts with Bold Subscription's customer portal.