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This article outlines some of the most frequently asked questions regarding general functionality for Bold Subscriptions. Please select a question below to view the answer.

 


 

  • Changing your store's default currency can cause issues with transaction fees. If you would like to make this change, please reach out to our Customer Success team so we can help align with this adjustment. 

  • All customizations to the subscription widget can be completed in the theme Liquid code or by using the app block settings available for Online Store 2.0 themes. The method you use depends on the method you used to install Bold Subscriptions. For more information on the different installation methods, please visit Manual Installation Guide for Subscriptions for Shopify Checkout.

  • There currently isn't a setting in Bold Subscriptions that allows you to charge an additional one-time fee on the first order. Additionally, Bold Subscriptions does not have the ability to charge a higher price rate. You can offer a discount in the subscription group settings or offer a discount code.

    To request a customization for this functionality, you can reach out to one of our partners such as HeyCarson or Storetasker for a quote.

  • Yes. You can create test orders in Shopify by using the test mode in Shopify Payments. If you are not using Shopify Payments, you can use the Shopify Bogus Payment Gateway. For more information, please visit Shopify's Help Center article.

  • No, Bold Subscriptions does not have any official integrations with other subscriptions applications due to conflicting subscription rules and multiple customer portals that may interfere with each other.

  • Unless you have defined fixed shipping rates in Subscriptions for Shopify Checkout, the shipping and tax rates are determined by your settings in Shopify. 

    Shopify uses the least expensive shipping rate for recurring orders. For more information please visit Shipping Rates.

    For more information on setting up shipping rates in Shopify, please visit Shopify's article, Setting up shipping rates. To set up tax rates in Shopify, please visit Shopify's Tax article.

    To define fixed shipping rates, please visit Fixed Shipping Rates in Subscriptions for Shopify Checkout.

  • Digital products are compatible with Bold Subscriptions. However, purchasing this type of subscription will not prompt your customer to enter a shipping address within the checkout.

    If a digital product is swapped with a physical product after the initial purchase, your customer is prompted to enter a shipping address at that time.

  • Shopify's unbranded dynamic checkout buttons are only compatible when using Shopify Payments as your payment gateway. Otherwise, this button skips the necessary add to cart function that Bold Subscriptions requires. This may allow the order to process without being created as a subscription on your store.

    unbranded dynamic buy it now checkout button

    To remove this button from your store, please refer to Shopify's article: Adding and removing dynamic checkout buttons.